Livpure — Urgent Complaint Escalation RO TDS Issue Not Resolved for 5 Days | Very Poor Service Experience

Dear Livpure Customer Support Team,

I am writing to formally escalate my complaint regarding the Livpure RO that I recently rented. It has been 5 days since installation, but the water TDS issue has still not been resolved.

I have raised multiple complaints with your customer care team. Although I received calls regarding the complaint, no proper solution has been provided so far.

Yesterday, I received a call from a service engineer named Rehman from Zakir Nagar, who informed me that he would visit in the evening to resolve the issue. However, when I called him later, he informed me that he had taken leave and would not be coming. This is extremely disappointing and shows a complete lack of coordination and professionalism.

I am also a working professional and remain at work until 7:00 PM. I had already taken one day of leave specifically to get this issue resolved, but despite that, the problem remains unresolved. It is not reasonable for me to keep taking leave because your service team is unable to provide a confirmed and reliable appointment.

I request Livpure to please:

Arrange a technician visit at a confirmed time after 7:00 PM, or provide a suitable alternative that does not require me to take another leave.
Properly inspect the RO and resolve the TDS issue permanently.
Provide me with an update on the complaint and expected resolution time.
If the RO cannot provide the promised/required water quality, please arrange a replacement or cancellation/refund as per your rental terms.

I am extremely disappointed with the service experience so far. Renting a water purifier should provide convenience, but instead I have had to repeatedly follow up, raise complaints, take leave from work, and still have an unresolved issue after 5 days.

This is a very poor customer service experience, and I expect this complaint to be escalated to the concerned senior team for immediate resolution.

Please treat this matter as urgent and confirm the technician's visit timing at the earliest.

Regards,
Irfan Ahmad