I am writing to express my deep dissatisfaction with the consistently poor service provided by your company regarding my water purifier. Over the past month, I have repeatedly raised complaints, and each time it takes an unacceptable 3-4 days for the issue to be addressed. This means I have had to resort to alternative water sources for almost 10-15 days in the last month alone.
Despite the visits from your service engineers, the problems persist, indicating a lack of capability to address the issues permanently. For instance, in my last complaint raised on March 31st, the service engineer diagnosed a faulty RO part, which took two days to replace. However, the purifier stopped working again on April 7th, barely days after the supposed fix. This recurring problem is incredibly frustrating and reflects poorly on the reliability of your service.
Furthermore, I am appalled by the lack of responsiveness from the assigned service engineer. Despite multiple attempts to contact him, as evidenced by the attached screenshot of call logs, he did not bother to pick up the phone even once. This level of negligence is utterly unacceptable.
I demand immediate action to rectify these ongoing issues and restore the functionality of my water purifier. Additionally, I request clarification on your escalation matrix and grievance redressal policy, as I am deeply dissatisfied with the service provided thus far.
I expect a prompt response and resolution to this matter.
Was this information helpful? | 
Post your Comment