Livpure — worst service related

Address: S4, 3rd Floor, Lakshmi Nilayam Apartment, Dhatu Nagar, Tirumala Nagar Colony , Kanchanbagh , Hyderabad-500058

I am writing to bring to your attention a serious issue with my Livpure RO service. I am currently on a rental plan costing Rs. 799 per month. On 17.09.2024 at 20:00 hours, I recharged my account with Rs. 799. However, despite the successful payment, the machine is not dispensing water, and my family and I are facing significant difficulties due to the lack of water supply.

I have repeatedly contacted customer care regarding this matter but have not received any positive response or resolution from your team.

Considering the inconvenience caused, I kindly request that my rental connection be closed immediately. Additionally, I request a refund of Rs. 2, 000 (the amount pending on my account) as well as the Rs. 799 recharge amount.

Please resolve this issue at the earliest. My contact number is [protected].