[Resolved]  DHFL Home Loan Application — Refund of processing fees not given after loan is declined

Address:

Maharashtra

I am Nishant Sakpal, Middle class resident from Mumbai. Like all other mumbaikars, I dream to buy my own house couple of months back. I had heard from many that DHFL provides loan to anyone with low income group quickly with little high rate of interest. Under impression of fast processing I had submitted my Two loan applications to DHFL namely LAP against existing property outside Mumbai for use on new home loan as my own contribution and New Home Loan application. For both applications they took 2 processing fee cheques of 5618 INR each.

It was told to me that in case, the loan application gets rejected for any reason, you will get refund around 4100 from each processing fee cheques paid. My loan applications were submitted with all documents in the month of June 2012. They took 3 months just to decide whether to approve or reject the home loan. In the month of Sept 2012 I had news from one of ASM from the mira road branch ( Vinayak Sakpal) that loan application is rejected.

Accordingly, I asked him to immediately process my refund request for processing fee. Since then I am following up with him but every time I get several reasons / excuses, like refund not approved by risk or ops/ now we are in month end pressure and will handle your request in next month’s first week, refund approved but finance has not prepared cheque ( latest one).. and now he asked me to log complaint at customer care..

I had seen on the DHFL website that they have grievance cell to handle complaints. I sent them my complaint letter with details of my loan applications and copy of my bank statement reflecting debit of processing fees as an evidence. ON website it was mentioned that upon receipt within 7 working days we will reply and resolve your complaint. It’s been one month, I have sent that letter and no one from DHFL HO bothered to reply or contact me on my problem.

I am not sure even if I log complaint at banking ombudsman, whether they will genuinely help ordinary man like my for such a small complaint. On surface the refund amount might look small around 8000 INR approx but it means a lot for common middle class man like me.

As it is due to their delay in confirmation, I lost good property deal which has current price hiked by 15 lacs above the price in June 2012.

No one is listening to me and no one is helping me out in getting refund. Pls HELP... My loan application was in the name of Nishant V Sakpal & Pradnya N Sakpal.