[Resolved]  HDFC Bank Bank Loan Department — Daily getting wrong collection calls for some other guy on my mobile number - [protected]

Address:

Gurgaon, Haryana

Re: 'HBL=[protected]' Grievance Redressal Form


Anish Malik <[protected]@gmail.com>
May 8 (1 day ago)

to Grievance
Today I again got a frustrating call from your department.Please find details below:->

- Name of the person who has called. - Poonam from collection department.
- Contact number of the person who has called. - [protected]
- Type of Loan - Personal Loan/ Home Loan/ Loan against property/ Gold Loan/ Credit Card etc. - I do not take any Loan.I got calls for some other person named some Jagjeet singh.
- Is the call pertaining to Marketing of the loan or is it some collection call not pertaining to you. - collection call not pertaining to me
- Details of the call received.( Conversation details). - Asked to pay loan amount for Jagjeet Singh as he used the number sometime as per your records.I do not know this guy.I purchased my mobile no from vodafone store more than a year ago.But each time i have to explain this thing to these callers from HDFC and they told me that will not get a call in future and in every 3-4th day i got call again.

This girl called me 10-15 times in last 2 months.please look into it asap.


On Tue, May 7, 2013 at 3:09 PM, Anish Malik <[protected]@gmail.com> wrote:
Hi ,

Please find details of person who called today[7-May-2013] also at 12:53pm:->

- Name of the person who has called. - Pawan Kumar from collection department.
- Contact number of the person who has called. - [protected]
- Type of Loan - Personal Loan/ Home Loan/ Loan against property/ Gold Loan/ Credit Card etc. - I do not take any Loan.I got calls for some other person named some Jagjeet singh.
- Is the call pertaining to Marketing of the loan or is it some collection call not pertaining to you. - collection call not pertaining to me
- Details of the call received.( Conversation details). - Asked to pay loan amount for Jagjeet Singh as he used the number sometime as per your records.I do not know this guy.I purchased my mobile no from vodafone store more than a year ago.But each time i have to explain this thing to these callers from HDFC and they told me that will not get a call in future and in every 3-4th day i got call again.


Regards,
Anish Malik
[protected]



On Sat, May 4, 2013 at 8:28 PM, Grievance Redressal <Grievance.[protected]@hdfcbank.com> wrote:
Dear Mr. Malik,

Thank you for writing to us.

We refer to your e-mail dated May 03, 2013 addressed to Grievance Redressal Cell regarding unsolicited marketing calls.

We request you to please confirm below, so that we can assist you further.

- Name of the person who has called.
- Contact number of the person who has called.
- Type of Loan - Personal Loan/ Home Loan/ Loan against property/ Gold Loan/ Credit Card etc.
- Is the call pertaining to Marketing of the loan or is it some collection call not pertaining to you.
- Details of the call received.( Conversation details).

Would request you to kindly gather above information for further investigation

Thanking you in anticipation of your kind understanding in the matter.