Lodha Group — Hidden misguidance for refund process

Address:

Lodha Global Park, Dombivali East

Dear Team,
This is to inform you that, I was booking a property at A-402, in Global Park, Dombivali (E) on dated 09th October 2022 with the amount of Rs.45000/-. Only after during the verbal communication with Sales Mgr. Mr. Suresh Ahire –Lodha Group, the term and condition of days for refunding was not informed to me. Only stated that the 10% of amount will be deducted from the token amount in case of cancellation of booking. Because Some amount I will be paid only after the saleout my old property at Badlapur within 1 month.
Now, I am unable to purchase above mentioned flat because my flat was not sale out till date. So, I was sent cancellation mail to customer.[protected]@lodhapanacea.net. They will returned mail to me "If cancelled within 15 days the full amount is refunded. After 16t days of the booking Cancellation charges of 1% of
Cost is applicable & hence refund is not possible."
Such type of hidden misguidance was not expected from your reputed group. The paid amount is not small amount for middle class family like us.

So, requesting you to kinldy resolve my issue as early as possible and refund the same after 10% amount i.e. Rs.4500/- from token amount.

Regards,

Suraj Mhamunkar
[protected]