[Resolved]  Lodha Group — Refund of booking amount for Casa Olivia

Address: Lodha Sales Gallery, 8th Avenue Lodha Palava, Maharashtra 421204

Hi There,

I made a booking on 25th Dec '23 in Lodha Palava Casa Olivia for a 3 BHK by paying a booking amount of INR 99, 000/-. Since it was not a feasible option, I cancelled the booking on 28th Dec '23 by informing their sales agent Mr. Vivek Singh.

As per their T&C, if the booking is cancelled within 15 days, the entire amount paid shall be refunded however, the T&C is silent on refund window which is definitely not a fair trade practice.

Even after informing Lodha on 28 Dec '24, I have still not received the refund as on today - 12th Feb '24 which is 46 days from the cancellation. In fact the agent has been non-responsive over email, WhatsApp and phone call.

I request for a refund of entire amount within 2 days from the log of this complaint along with the interest of 18% p.a considering the NAV loss.

Here are contact details of the sales persons who were involved in the entire transaction:

1. Vivek Singh (Lodha Sales Agent) - [protected] | Vivek.[protected]@lodhagroup.com
2. Ubaid Khan (Lodha Sales Agent[protected]
3. Vishal Bhatia (Lodha Palava Site Head) - vishal.[protected]@lodhagroup.com

Regards,
Haider Mansoori