Lodha Group — kept waiting for an hour to collect id cards

Address:

Mumbai City, Maharashtra, 400070

We went to collect id cards from the palava easy lease office in riverdale building f wing in dombivali mumbai. However, the person from whom we were to collect the cards was not there. We were made to wait for 1 hour. The person had gone for lunch. Should'nt palava have a backup employee when one employee is unavailable. This is completely unprofessional. Is this the kind of service palava gives its customers once we have bought the house. Pathetic