| Address: | Lodha Amara, Thane, Maharashtra, 400610 |
Hello -
1. Back in December 2016/January 2017 timeframe, I was planning to purchase a 2 BHK Lodha Unit I had paid the booking amount of Rs 45, 000 based on the allotment of a unit, but that unit was changed once I left for the US. There were a series of back and forth communication which was tiring on my end especially since I was not in Bombay. It was very unprofessional of Lodha to allot a unit and then make changes to it. While paying the booking amount, I was explicitly informed that the booking amount is completely refundable.
2. Coming to 2019, I trusted Lodha again and decided to make a booking of a 1 BHK unit by paying the booking amount of INR 1 Lakh 8 Thousand.
3. While my intention was to close the transaction when I visited Lodha on 22nd December, however the Lodha team member opened the conversation by stating that the unit that I had booked will need to be changed and instead a unit in a different tower was offered to me.
4. On confronting this change, I was informed that units in Tower 39 is not available for sale.
However, while I was in US, I was pressurized in paying the booking amount by informing me that the units are being sold out and I need to make the payment as soon as possible. To my disbelief, the Lodha team member said that I was the first one to book a unit in Tower 39. There was a lot of information that was communicated which did not turn out to be true.
5. When I asked for the cost sheet for the unit that I had booked, initially I was informed that the cost sheet is not available, on further confrontation, the cost sheet was produced in a span of 10 minutes which makes me question the authenticity and genuineness of the cost sheet that was produced.
Given my experiences in transacting with Lodha, I do not wish to continue transacting with Lodha anymore and would like you to refund the booking amounts (INR 1 Lakh 8 Thousand paid in December 2019 and INR 45 Thousand paid in December 2016/January 2017 i.e. a sum total of INR 1 Lakh 53 Thousand) within a week by 6th Jan 2020.
Can you please look into this?
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