| Address: | Ashok nagar hill 3,behind home gurd,near rathod medical,ghatkopar west mumbai 400086 |
Sir/Ma'am, This mail is to complaint against the Sales team of your Lodha Crown Taloja Golden Dream. I have booked a 1Bhk flat at this project costing 25 Lakhs (CRN 2202829) out of which 1, 23, 250 Rs./- payment have been made by us. Your Sales team has misguided us regarding the project. This project contains MHADA rooms also which have been made available to people and they have started staying there. Making buyer unaware of the product details is not acceptable by our law. You should respect your customers emotion. We put our money in this project because we thought the whole and soul will be managed by LODHA only. We were not having even 1% idea about the MHADA's allotment from lottery system and all. Being a brand you should inform each and every thing to your customer but your team have hide this & have made wrong commitment to us.Your team is now asking us either we can continue with the same property or pay more amount and book at other LODHA project where only Lodha is there, no collaboration with anybody. But they are not ready to refund us.I will not let go my hard earned money for your mistake. If you want me to continue just tell me why don't anyone informed that it's LODHA & people living beside us or our neighborhood might be people from MHADA? If we want mhada property then why we had came to you? We should have applied in lottery system or have seen some nearby properties of MHADA at budget lower than this. What kind of service have you provided us?
- Building structure was fantastic from outside and from inside whole building was interconnected like train compartments people can go from A wing to Z wing. By just putting kilos of makeup from outside you can't make anyone beautiful from inside.
- Security service at main gate was superb and at the orchid building gate no one was even bother to ask who is entering or for what purpose they are coming inside!!!
- Sales executive team was treating us like we are some extraordinary personality when we went for booking. After booking when we came to know this scenario and contacted your team they are behaving like they don't even know us. Not receiving our calls.They are ignoring us at a tremendous level. We have been made feel like some "Bin Bualye mehmaam", no body was having effort to look into our problem.
- Customer care team- whenever they were calling us they have there mind preplanned to say "We can't refund your money!" and they don't care if there customer was satisfied with there service or not? Just calling according to there convenience and disconnecting call without taking any feedback or permission.
If this is the kind of service you are providing to customer you will be famous but not in positive manner. It will give you a negative publicity from the customers who have been trapped by you.
Kindly help. Requesting you to please refund our payment as soon as possible.
Regards,
Rakhi Raghuvanshi & Pandurang Samant Was this information helpful? | 
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