[Resolved]  Lodha Group — mislead customer by financial advisor to book flat & refused refund of advance booking payment towards flat booking done

Address:

Mumbai City, Maharashtra, 400607

Lodha amara financial advisor mislead to book flat by showing wrong loan eligibility calculations.
After checking with my personal ca, showed them my income vs personal commitments & showing that my loan eligibility is not there & i informed immediately next day to cancel my flat booking. But they refused & told that advance booking amount of rs.108000 was not refundable. This is totally a fraud with the customers.
Inspite of taking follow up with sales representative, they are not ready to talk or revert on mail. Crm team is saying that their sales team didn't to flat booking in system & need to talk to sales team.
It is not expected from group like lodha. Their employees approach, attitude & misleading to customer already ruin lodha image for all other projects also other than lodha amara.
Majority of the customers have already lost trust with lodha projects.
Need owner should look into it before the lodha image get eroded.