Lodha Group — Poor customer grievencess redressal

Address:

Thane, Maharashtra

Dear all here is the reply from one of the higher officer from lodha...

My communication

Dear XYZ,

Greetings of the day!!!

First of all, at least try to show some etiquettes/professionalism by putting your identity at the end of conversation.

Secondly, No actions are seen till date, is this mean the "understanding"?

As refered "discussion" with Mr. Lawrence in trailing mail, now I came across the new thing that you people refer that telephonic talk(illogical) as discussion. Surprising!!!
Furthermore without listening anything the call ended from your end saying " I dont want to talk"
What an incredible professionalism!!!

Still in hope that "THE WORLD CLASS" will do atleast something in favour of customers. Fingures crossed!!!

With continued dissatisfaction,
Mahendra chikhale.
Mgrcc Lsg

4:55 PM (15 hours ago)

to me
Dear Mr Chikhale

Greetings from Lodha!

We called you yesterday and discussed about the facts of the project and also provided you the timelines as per the notification sent out to you.

As mentioned earlier we do understand your concerns and our call to you was to communicate the same and keep you posted that our team is in line with getting the completion of the project at the earliest.

Also the call was not disconnected from our end but, the call went blank from your end after you said if you are trying to convince me of the delay then let it go.

Also as mentioned to you we will abide by the agreement for sale. Do reach out to us for any clarification or information required.

Regards,

Lawrence