[Resolved] Lodha Group — refund not received

Nilswap@123

Address:

Thane, Maharashtra, 421503

I booked a 2 bhk flat in lodha crown taloja on 8 december 2019 by paying 45000/- booking amount. Due to some reasons, i cancelled this booking within 4 days a drop a mail to lodha on 12 december.
At the time of booking sales executive, pooja choudhary assured if i cancel, will get a refund in 30 days. But now more than 45 days are over nothing any feedback or update.
Also siddhanta sharma and pooja choudhary not receiving the call of mine. And customer care did not know how much time it takes.
It is very worst treatment and mental harassment from lodha group.
So, i want my refund back asap.

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Mar 6, 2020

Complaint marked as Resolved

Just call once that process will be completed within 15 days, but now their customer care talking about 60 days. From my side I inform them immediately, they took a very long time for process and expect me to wait more than 60 days. very pathetic and unprofessional behavior.

Lodha Group customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2020

Lodha Group Customer Care's response Dear Customer, we regret the inconvenience caused. Kindly share your contact number and booking details so we can route it to the relevant team and assist you on priority.

Mar 06, 2020

Updated by Nilswap@123 My name is Nilesh Choudhary and contact no. os [protected].
Very bad experience from Lodha, .Employees not receiving the call to answer.
They passed the day in the name pf processes which is delayed by themselves.
They delayed the overall process and teach me to wait for some more time in the name of regular processes.

Mar 06, 2020

Updated by Nilswap@123 Just call once that process will be completed within 15 days, but now their customer care talking about 60 days. From my side I inform them immediately, they took a very long time for process and expect me to wait more than 60 days. very pathetic and unprofessional behavior.

Sep 16, 2020

Updated by Nilswap@123 I got refund cheque, but due to lockdown iand due to some reasons, it went to home branch and never returned by bank or deposited. Now cheque date is over.
i call lodha customer care for that, they again demanding 60-90 days to process.
what a pathetic service ? Already all documentation done, then why you reuired these days to isuue a new cheque.
Not co-operating with customers and also not replying to any mail. Such a worst behaviour with customers.
I want my cheque ASAP.

Nilesh choudhary
[protected]

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