Lodha Group — refund of eoi amount of 18, 000/-

Address:

Lodha Amara, Kolshet Road, Thane

Hello,

I paid 18, 000 rs for refundable eoi offer for 1bhk flat at lodha amara on 14 may 2020. The sales person confirmed on mail that the whole amount is refundable if we do not wish to purchase flat. We did not wish to go ahead with project after visiting their sales office at kolshet road, thane.
I applied for refund on 16th june 2020 on which there was no response. I later sent multiple mails and made many calls post which they said they would refund money within 45 days. It has been more than 80 days and now they are neither replying to mails nor answering calls. They cut the call immediately if tried from other number and after knowing my name.
Please help me get the refund as we have lined up medical expenses and facing this critical pandemic.