Lodha Group — refund or re adjust the, flat brokerage amount for the service which not avail

This is reference to the flat rental service which was not availed by us but still brokerage charge paid against the service.

Being a valuable referral customer\investor of lodha for palava city. I have a flat in casa rio which was given on rent through easy lease team for which the brokerage has charged by easy lease. Due to some reason of misunderstanding between tenant and us, deal got off before availing the service itself (Tenant has not occupied the flat).
Now we want easy lease search for another tenant for our flat, but easy lease team is denying to provide service and taking time which directly resulted in loss for me by keeping the flat vacant.

I would like to bring in notice that the approach of easy lease team was not good toward the customer, for resolving the issues. Kindly refund my brokerage which was charged without availing any service.