Lodha Group — request for refund due to service issue salesperson

Address:

Mumbai City, Maharashtra, 400244

On 13th april, i went to lodha sales office thane majiwada for enquiry of casa viva. Deal was done at 76.35lacs for 1 bhk & confirmed by sales officer that i cancel the deal & get refund with in one month for service related issue. I was asked to swap the card as booking amount 1 for the flat booked. I requested the sales person akahaya borani to provide the payment receipt, form & working price sheet officially., so that i can check with my home loan team for loan eligibility. But she said she will share the same shortly as systems were not working. I was continuosly doing follow up with her. After few days she told me to pay booking amount 2 stating that it was due on 17 april. I again asked for the pricing details, even i was following up with her team leader mr. Raghu. Attaching whats up communication.
Without any pricing details i still paid booking amount 2 on 17.04.2017, as communicated by lodha sales person on whats up. Attaching the chat. As i was afraid of penalty.
Still i awaited for the price sheet.
Finally on 21st april i called lodha customer service person mr prasad attended, he inform me that my crm entry is not created and he is unaware of my booking, even mobile is unregistered. This made me more frustated & angry, i immediately requested to cancel my flat and return my funds.
After calling 100 times and sending many mails for cancellation, lodha people created the crm entry on 27.04.2018 & have sent application form with dated 27.04.2017. By that time lodha people had illegally acquired funds from me like extortion, without any receipt for the payment made before form generation date. I am very surprised that their systems were not working for 15 days.
This is unprofessional & irresponsible way of handling customer. Hence i request your kind intervention in getting my hard earned money inr 4, 15, 035 back in my account.