Lodha Group — smart buy - refund of eoi amount pending

nidhijain09

Address:

Mumbai

I had booked a 2bhk flat at lodha smart buy project, mumbai on january 4, 2020 during the pre-launch period by paying an amount of rs. 36, 000/- via credit card vide transaction code 013099 through your sales manager mr. Sagar singh (Copy of application attached).

Post the launch of the project, vide the attached cancellation request i cancelled my booking on january 20, 2020. I was being informed that i would be refunded the amount paid of rs. 36, 000/- in full within 30-45 days of the date of cancellation. Despite repeated follow-ups with mr. Dipesh jain (Senior sales manager) for over six and half months, i haven’t received the advance amount of rs. 36, 000/- paid on january 4, 2020 till date.

I urge upon you to look into the matter and let me know the status of my cancellation request and process by refund request at priority.

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Lodha Group customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2020

Lodha Group Customer Care's response Hello Ms. Jain, kindly share your contact number and booking details, so we can route this to the relevant team and assist you with your concern.

Aug 13, 2020

Updated by nidhijain09 Dear Team,
Booking details have been provided in the complaint. For ease, the same are reproduced hereunder:
1. Date of Booking: January 4, 2020
2. Name of the Project: Lodha Smart Buy, Mumbai
3. Transaction Code: 013099
4. Sales Manager: Mr. Dipesh Jain / Mr. Sagar Singh
With regards to providing the contact number, as you are aware that this is a public website, sharing contact number isn’t appropriate. Thus, I request you to ask the concerned team to take my contact details from the database using the transaction code provided hereinabove.
Regards,
Nidhi Jain