[Resolved]  L&t Finance — unwarranted ecs deduction from two wheeler account

Address:

Bangalore, Karnataka, 560111

Hello.
We had taken a loan for a two wheeler on an NRI account. The staff at the Bangalore, Lal Bagh Road office advised us to pay the EMI in cash on the 1st of every month to avoid late payment charges, despite having collected all the EMI cheques.

As the account holder lives abroad and all payments except for the first 3-4 were made by cash, we were not aware that on the 15th of each month the cheques would be deposited as well and ECS charges deducted on it from the bank account. This is despite cash payments being made on the first of each month. Or by latest the first week.

Now the staff at the above mentioned office is washing their hands off the matter despite understanding that the problem was from there end.

Kindly sort the matter for us or we will have to file a consumer court complaint as well as approach the bank ombudsman to take the matter further.

Regards