Lufthansa — damaged baggage received - lh0760 at india on 9th morning at delhi international airport

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hello Sir/Madam,

I checked in 2 baggages from Philadelphia International Airport for flight dates LH427/07Mar/LH760/08Mar which was routing PHL/FRA/DEL. It reached Delhi International Airport on 09-Mar-2020.

Small trolly baggage i foound broken on the Airport and Lufthansa team has settled the claim on the same day as well. I appreciate the same.

However, the bigger bag was looking fine from top and when i reached home, i found that one of the wheel was also broken for the bigger bag. It was completely mis-handling of the bags from PHA/FRA/DEL.

I am attaching the pictures of the bigger checked-in bag for your reference and action. Just to mention that this bag is 2 yrs old for approx. 7000 INR for VIP.

Baggage Tag Number: LH 338631.
Ticket Number:[protected]

Kindly help to resolve this issue at the earliest.

Regards,
Aadesh Srivastava
I-701, Supertech Ecociti,
Sector-137,
Noida, Uttar Pradesh
India - 201301