Lufthansa — Unjustified claim for immigration fine

Letter dated 21.06.2021 Ref - KRK BE/DC O13 received on 21.07.2021

At the onset, let me put it on record that your claim is unjustified and to the contrary you ought to reimburse me for the expenses incurred by me for the incompetence of your staff.

Here are the facts-

1. I had booked a flight on 01.04.2021 flight details LH - 865 (PNR 64V6B7), thereafter your staff checked my residence permit and passport at Oslo and found it in order for entry into Mexico and allowed me to board the flight that was via Frankfurt.

3. Again at Frankfurt, they checked the documents and allowed me to board the onward flight to Mexico.

4. On arrival in Mexico, they checked the documents and directed me to wait in the immigration room for around 3 hours, which was after already having spent 24 hours from the time I left Oslo. Then they decided, after consulting many senior officers, that I can't be allowed into Mexico, even though I had a valid residence permit of Norway, only because it wasn't endorsed on the passport. None of the previous airport staff objected to this residence permit, but finally in Mexico they decided it wasn't valid.

6. Due to this I spent INR 88637 (EUR 1016) on tickets and EUR 139 on Covid tests at frankfurt and further NOK 4000 (EUR 386) on quarantine, which was only because of my leaving the country due to the incompetence of your staff which was not aware of the rules. Apart from the hardship that I faced, I have incurred an expense of EUR 1541 which you must reimburse immediately.

7. This whole ordeal caused a lot of heartache as the plan was for me to meet my fiance in Mexico and he had flown down especially for this, we had bookings for the hotel and sightseeing which had to be cancelled. However the psychological impact and the physical discomfort apart, you must reimburse my actual expense immediately.

8. However I reserve my right to file a separate claim for the 53 hours of mental torture I had to endure due to the lack of knowledge and incompetence of your staff.

Regards
Ankita Shah