Magicpin — Amount deducted but voucher not issued

Address:

Plot - 379 & 380, Sector - 29 Gurugram Gurgaon District Haryana India - 122001

I was trying to buy shoppers stop voucher of 4000 rs from this merchant called Magicpin the amount has been deducted from my account and the status of the transaction in my account shows that transaction was successful to the beneficiary account linked to the following UPI- paytm[protected]@paytm. for which I have a proof also and all details as well.

The irony is that when I contact the Magicpin for the refund they do clear denial that they have not received the amount. please help. These are fraudsters misleading their customers, looting them.

Regards,
Vikrant