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Mahanagar Gas — Docket Number 3005251 BP Number [protected]

I have asked for a new gas pipeline connection.

Terrific experience at the mahanagar gas office in kandiwali east- thakur complex.

I (Sunita Kokal) am a resident of kandiwali east-thakur village for past 1 and half year approx. since then my mother (Veena Kokal) has registered for new gas pipeline connection, paid Rs. 6, 200/- duly as charges during the first visit.

My residential address is B-404, B-wing, gokul horizon soc, off western express highway, thakur village, next to mumbai zaika, kandiwali east.

Since i am working in dubai, i am unable to come to visit the office personally hence my mom (61 years old) is every time coming to check at the office in kandiwali east-thakur complex the status. It is almost 7-10 times that she has visited the office with no results/actions.

Is this the way a senior citizen is treated? Forget about my mothers age but, is it not mahanagar gas responsibility to install new gas pipeline without any discrepancies.

Everytime she visits, she has been told that it will be fixed tomorrow and the tomorrow never comes.

This matter is also reported to officer Mr. Kuldeep Thakur several times but no action has been taken.

I will be waiting for your response. Thanks in advance for your help.

Regards,
Sunita
[protected]
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Complaint comments  1 CommentShareTweet

Comments

Again today afternoon, someone named Mr.Prakash had called to take refund of the amount and to fill up the form again as he mentioned the previous form is just kept as it is and no one has worked on it...

Please advise and resolve at the earliest. Thanks!

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    Mahanagar Gas
    Customer Care Service
    Customer satisfaction rating
    22%
    Complaints
    410
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    0
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    90
    Mahanagar Gas  Phone
    +91 22 2401 2400
    Mahanagar Gas  Address
    G-33 Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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