Mahanagar Gas — Name transfer application

I have raised the name transfer request on 19th Jan 2021 and subsequently submit additional documents per MGL requirement within 7 days of their email. Post that there is no update.
Status of my application showing incomplete with no further details. Called their customer support 3 times and submitted my complaint but they are just taking TF application No. and action.

BP [protected]
Application No :- TF[protected]