Mahanagar Gas — PNG connection: over 5 months and still waiting

Address:

Mumbai City, Maharashtra, 400703

I applied for domestic PNG connection online 5 months ago with full payment, and my application was fully approved. The network has already been laid in my building. Since my flat was unoccupied during the time other residents got their connection, I was unable to get it done along with them. All that is needed is for the meter to be installed and connection approved for use. I was told during my first enquiry, that my application is approved and was assured that connection will be done within 3 months. I repeatedly called during the 3 months, and was asked to either call back or given complaint numbers. After 3 months, I was told that the heavy monsoons had caused the delay. I continued to make calls. Finally, in the 5th month, I called and said I would file a police complaint. Shortly afterwards, personnel came over and started the installation. But halfway through the installation, they said they couldn't get the final approval. After some discussion, it turned out that since I was not the owner of the flat (my father was), they needed more documents. I could have been informed of this during any of the calls I had made over the past months. but they chose to wait till the last moment. I got the documents needed (a letter from my father and his ID), and again had to make a few more calls, before a man showed up to collect the documents. It's been a full 5 months now and I am still making repeated calls, and getting apologies and assurances.