Mahanagar Gas — unable to get consumer number

Philomena Society

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400049

I am a sr. Citizen staying in juhu vile parle west. Our housing society already has mahanagar gas connection. I had recently applied for a new gas connection for my flat, and i filled up the form online and got application number wg/o/51261/2019. However i could not make online payment as i am not computer savvy and even then i tried to pay online half a dozen times. But every time i was asked to give consumer number for making payment. I do not have consumer number, but only the above application number, but the system doesn't accept the payment with application number.in this connection i requested your customer support to help me.in reply they asked me to make payment by cheque.in response i sent by speed post ref no: en17993534in ivr :[protected], my cheque for rs.6635=00 on the saraswat bank - juhu church branch, bearing no. 068924 dated 10.4.2019. However my account is not yet debited for the payment made as above. I then visited juhu post office to find out if my speed post was delivered to you. The post officer checked in my presence by tracking the speed post delivery website and found that the consignment no. En[protected]in was delivered to your receipt section in bandra east on 12th april 2019. Accordingly i emailed to your customer support, but i am still waiting for reply.
Kindly check and please let me know how to proceed further in the matter.
Regards, ashok mehta

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May 07, 2019

Updated by Philomena Society I am a Sr. Citizen staying in Juhu Vile Parle West.our housing society already has Mahanagar gas HP connection. As I am using gas cylinders, I had recently applied for a new gas connection for my flat, and I filled up the form online and got application number WG/O/51261/2019. However I could not make online payment as I am not computer savvy and even then i tried to pay online half a dozen times. But every time I was asked to give consumer number for making payment. I do not have consumer number, but only the above application number, but the system doesn't accept the payment with application number. In this connection I requested MGL customer support to help me. In reply they asked me to make payment by cheque. In response I sent by speed post Ref no: EN17993534IN IVR :[protected], my cheque for Rs.6635=00 on The Saraswat Bank - Juhu Church branch, bearing no. 068924 dated 10.4.2019. However my account is not yet debited for the payment made as above.I then visited Juhu Post Office to find out if my Speed Post was delivered to MGL. The post officer checked in my presence by tracking the speed post delivery website and found that the consignment no. EN[protected]IN was delivered to MGL receipt section in Bandra East on 12th April 2019. Accordingly I emailed to their customer support, but I am still waiting for their reply.
Kindly check and please let me know how to proceed further in the matter.
Regards, Ashok Mehta