Mahanagar Telephone Nigam [MTNL] — unethical & cheating

Address:

New Delhi, Delhi

It is a matter of great concern that there have been no fair & honest dealings in matters like fault repair, broad band/internet & related services for the last several years. There have been instances of frequent cable thefts leading to surprisingly unusual longer delays in restoring the services back to normalcy that too at the cost of harassment & inconveniences. Despite all this, there have been complete denial in some cases & partial or unfair compensation for the rest. The current bill for fixed line+ bb services telephone no. 27433709 demanding rs 302 (Invoice no. Mt dl[protected] dt.13.07.18) has been a perfect example of the most unfair & dishonest billing; that should have been a bill for one-day (30 june) instead of the 4-day-27, 28, 29, 30 jun 2018-bill as there was no connectivity up to the 29th, because of non-restoration (From safe custody) as given in our letter of 29.06.18 elaborating that billing to be effective from the day restoration was done.
Description & exlanation
Services (On request) have been under mtnl's safe custody. Request for restoration from the safe custody was made on 27/06/18; but the restoration not done even on 29/06/18; hence a letter requesting for immediate restoration was done 29/06/18. Hence the bill should have been for one day (30 june) certainly not for 4-days — 27, 28, 29, 30 june. This is just one incident, many such incidents observed, complaints filed but of no satisfying resolutions during last the decade. I am now fed up with the mtnl

In view of all these facts, i request that the broad band services be discontinued with immediate effect. Modem, if required, may kindly be collected from the premises.
It’s further requested the land-line telephone services (Incoming calls services only) may kindly be continued. & billing disputes be settled logically.

Complainant
Dr v k rohatgi (Ia/46b, ashok vihar, delhi 110052
Contact [protected]@gmail.com[protected]