Mahindra And Mahindra — clutch plate assembly in mahindra xuv vehicle

Address:

560064

I am p suresha herle from bengaluru. I have purchased a xuv 500 vehicle in the month of aug 2017 from sireesh auto (Pvt) ltd, bengaluru (Reg no.: ka50z0037, chasis no.: h6g14703, cust code: c[protected]. Till now the vehicle has run for around 10000 km and completed 3 services. During this time, i have observed lot of smell from the engine side and the service person told me that it is because of clutch plate rubbing and it will come for some time. Last week during driving, i have witnessed clutch plate disengagement. Immediately i have driven it to mahindra service station in mysore and they told there is a problem with the clutch plate. Then i have given the vehicle for 3rd service (10000 km) and they found that both clutch plate and fly wheel got damaged. They have replaced it with a cost of rs. 40000/-. I asked them it is only 10000 km run and how clutch plate can get damaged. The service person told that it is depending on the style of driving. I have got 2-3 questions here.

1) for last 25 years i am driving with different vehicles for almost 3, 00, 000 km and not found any of the vehicle driven so far (Fiat, maruthi omni, hyundai santro, hyundai verna, honda city, volkswagen vento) is having this problem. The last vehicle was volkswagen vento, i have driven for 1, 30, 000 km and the clutch plate was in tact when i sold the vehicle.

2) in mysore service station also i found 2 people came with the same problem of clutch plate that too with 7000 km running only.

3) whether this is a perennial problem with this type of vehicle.

- definitely mahindra can not blame driving style for this type of problems as i am an experienced driver with 25 years of driving experience and with more than 3, 00, 000 km driving experience with different vehicle.

- i can not afford to spend rs. 40, 000 for every 10, 000 km driving.

- request mahindra to look in to the design aspect of the clutch plate to find out if there any abnormality in the design.

- also request mahindra to return back my bill amount.