Mahindra First Choice [MFCWL] — Complaint against First Choice Dealer Rana Motors RS Pura, Jammu

Address:

Rana Motors, RS Pura, Jammu, Jammu and Kashmir UT

Dear,
I purchased a Honda Amaze 2013 Model, from Rana Motors, RS Pura Jammu, Jammu and Kashmir in the last week of December 2020 to the tune of Rs. 3.75 Lakhs.
Whenever someone speaks Mahindra, the first image comes to one’s mind is of Anand Mahindra, a towering personality of India who stands for Trust, dedication, magnanimity but in my case all these qualities have been dashed to ground. Below are point wise reasons for the breach of my trust.
1. On the very 5th or 6th day, car didn’t start and when got it checked, found that the battery was totally dead.
2. The electronic meter of car shows the reading as 69, 000 kilometres but when I got it checked from the Authorized Honda showroom at Sidhra Bypass Jammu, they informed the meter was tripped as the car was last serviced from the company in Mid-2019 and at that moment the car meter was showing around 99, 000 kilometres. Going by the average of six years and 99, 000 kilometres as per a rough estimate, the car had run around 1, 35 000 kilometres but electronic metre was showing 69, 000 kilometres it means a fraud of 66, 000 kilometres.
3. The Chamber (Engine chamber) of the car was found damaged by the mechanic and suggested to get it replaced.
4. When I got the car serviced, it was found that all the oils, Break-oil, engine oil, gear oil, coolant, in the vehicle were of some inferior quality and of locally made, making it vulnerable to damage the vehicle.
5. It is also found that trunk (dickey) of the car is leaking as water used to enter inside it and it still needs repairs (denting).
6. As I was in dire need of the vehicle, so while purchasing from Mahindra First Choice, I banked my trust on Mahindra as Anand Mahindra’s image come to my mind, whose image and name is enough for trust but even in the case of the genuine price of the vehicle, when I checked it online the price of 2013 Diesel Model to the Third owner, I came to know that the price of such vehicles are not more than 2.30 to 2.50 Lakhs.
If I had purchased a vehicle from an individual, then I would be solely responsible for all these flaws in the vehicle and would have got the vehicle at much lower price but by banking upon Mahindra, I felt totally deceived, looted and shattered by this experience. I still have faith in the person like Anand Mahindra but I have lost all my faith in First Choice and the name Mahindra should be taken back from First Choice as it is damaging the reputation of a person like Anand Mahindra.
Please do needful and refund me the extra money, I had paid in the form of vehicle exaggerated cost (quite high than online cost) as well as the money spent on repairs and other remaining repairs’ cost. Apart from this to retain trust in Mahindra, you should also need to take corrective steps, so that same will not happen with other customers.
Akshay Kumar
S/o Late Sh. Bansi Lal Sharma
Resident of Village Chak Gota, Post Office Lakhnapur
District Kathua
Jammu and Kashmir, Union Territory