Mahindra First Choice [MFCWL] — Ford fiesta exi 2007 model

Address:

695601

Dear Sir,
Tarun nagar( vice president of mahindra first choice, roma balwani (mahindra ) Vipin Jai (Zonal manager First choice)

I am an existing customer customer who brought a 2007 ford fiesta car from kwality cars aluva. i am a native of trivandrum, a regular viewer of olx .i searched for a comparatively good used diesel car . meanwhile i saw an add of indigo ls posted by first choice and called that no on add it was posted by first choice kwality cars aluva.I trusted first choice because i heard lot about first choice i was aware about your great 118 check ups and warranty on certified used cars. Because of these advantages of first choice with out proper examine i blindly brought a ford fiesta car.The sales manager Mr Jayakrishnan who promoted me ford fiesta car more than indigo ls. But i paid advance 10000 for indigo ls and for arranging finance i waited two days mean while mr jayakrisnan called me and said the car is not in show room he will gave another good indigo cs and i waited one week after that he send fiestas photos and i accepted the offer. i planed to buy this car for my sisters marriage purpose. with out examine the car i deposited balance down payment 50000 rs to his account.and i next day i went to Aluva for taking the vehicle. I visited showroom and with the support 150000 loan from sriram city union i took the vehicle
But sir this cart have some major engine problems . But i was unaware about this . He said so many examples and finally he sold that certy first warranty along with car . I paid extra 5000 rs for warranty.thus total 65000 spend for my side and an additional fund raised by bank.
the cars engine damaged after completing 370 kms. In this 370 kms 220 kms is for bringing this car from aluva showroom to my home in at trivandrum, kilimanoor.
After engine seized and with the help of recovery van they dropped my car in at saj motors an authorized service center near by trivandrum techno park. This is around 35 kms from my home.while Examine the car by the engineers in saj motors i realized that this vehicle have some some major problem and already done some minor works for selling this car . I am not a very good person in at examine car.I am ready to by a car so they sold that complaint car . I called the sales manager named Jayakrishnan ( aluva and the area manager Lyju Both of them dont want to hear my problem they are asking me to claim the warranty. i was tensed and depressed. I have not much family support . am from a middle class family and recently revered from a critical illness.

I called several times saj motors . So Mr Ratheesh Mi service engineer and Adarsh VK state head called me back and they followed correctly and i got the vehicle back from service center after second service i identified that the complaint still persisting and called Ratheesh MI and i checked and identified the problem and he gave vehicle to saj motors.After that the vehicle is running good and using well. I called LYju ( [protected]) area manager for taking back this vehicle But he is not ready to hear and he is not willing to take back this and not ready to give my money back he is looking only business not ready to take back this car. THey sold me the complaint car

Sir i cant use this car bcz i purchased this this on 30 november 2015 on[protected] the cars engine seized i purchased this car for my sister marriage. But they gave me a bad condition car with warrenty . Now they are offering two things one ios extending warrenty up to 6 months and second one is park and sale . Am not happy with this I cant understand why they are offering warranty on this car, . Is this your service ? Then how can i trust you sir ? If warranty gave all are over ah ?


Before being a customer i was happy to hear about and speak about first choice what will i do sir you say . This is the situation

Now i paid around 30000 rs as emi and almsot 20000 treated as interest remaining finance is 140000 + . I
Can you please help me in this case to get back my downp ayment back from kwality cars ?

now the car is in good condition engine work done and turbo also changed, one major service and one oil change also done with a total 3500 kms after purchase

Thanks and best regards

Akash Upendran

[protected]