Mahindra Two Wheelers — Complaint of two wheeler duro dz related to self start & other problems

I would like to bring to your kind notice about the defective two wheeler sold by your dealer to me. The brief facts are as under :
I) i had purchased a two wheeler “duro dz” model from your distributor m/s guneet wheels pvt. Ltd. Plot no 271, ind. Area, phase –ii, panchkula on 25.01.2016 with vehicle registration no. Hr 03t 3763.
Ii) the vehicle is not working properly from day one. The vehicle was having problem in self start.
Iii) after waiting for a few days, when the matter was reported to your dealer, i was advised to wait till first service of vehicle.
Iv) on 21.02.2016, the vehicle was taken to dealer for first service (As it was mandatory to run vehicle 350 km before first service). Although, the vehicle was serviced, yet your dealer did not mention the details of problems on the job card.
V) there was improvement in vehicle’s working but again problem started again after few days.
Vi) it was again taken to dealer’s premises on 20.3.16. The vehicle was detained by dealer for detailed examination and finally was handed over to me on 25.03.2016 i. E. After 5 days. I was told by your engineers that there was problem in battery and now battery has been recharged. I was again promised about proper working of the vehicle.
Vii) again there was problem in vehicle’s working and it was taken to dealer’s premises on 13.04.2016. Again, at this time, my vehicle was detained by dealer for detailed examination and was handed over to me on 20.04.2016 i. E. After one week. This time, it was claimed that battery has been replaced with new one. However, your dealer kept the warranty period of battery as per old battery which was totally unethical. However, this time, your one of the engineer indicated about manufacturing defect in the vehicle.
Viii) although there was improvement in working of vehicle for few days, again it had to be taken to dealer’s premises in 3rd week of may, 2016. This time, your dealer smartly did not prepare any job card and vehicle was repaired.
Ix) again there was problem in self start of the vehicle in last week of june, 16 and was again repaired. This time, it was advised by your dealer’s engineer that vehicle’s working will improve after second service.
X) in july, 16, vehicle was again taken to dealer’s workshop for second service and for repair of self start. After service, there was marginal improvement in vehicle.
Xi) on 07.08.2016, vehicle again had to be taken to your dealer’s workshop as i was facing problem of self start and other related problems. This time, your dealer’s engineer categorically told that vehicle will run properly only if it runs more than 50 km daily.

Sir, it can not be a condition for smooth running of vehicle. The other accessories/parts used in vehicle is also of very poor quality. So, it is requested yourself to ensure that either vehicle is properly repaired and problem solved for all the time. I can not take the vehicle to your dealer every month for repairs. Alternatively the vehicle itself may be replaced. The vehicle is well with in the warranty period.

Thanking you

Kashmiri lal
House no 1140
Sector 11
Panchkula
Mobile no [protected]
E mail : [protected]@gmail.com