Mahindra Two Wheelers — Mahindra gusto performance and customer service issues

Address:	New Delhi, Delhi, 110045
Website:	Mahindra

Hello all,
I want to share the issues that i have been facing with my new so called mahindra gusto scotty. The scooty is not upto mark and has some birth defect. One is their kick jam, starting problem and many more.
To fix such issues mahindra has service station which is very stupid thing since they don’t take any responsibility and accountability for anything. Service centre i am taking about is at: b-48, keshopur industrial area, vikaspuri. On 11th of december i took my scooter there for free service, advisor dint check anything any asked me about the issues, they dint took test ride or even checked the kick which was jammed and i forgot to mention about it… they asked me to come next day to collect it. Due to my office timing, i skipped one day and on tuesday (Dec 13) i went there around 12 o clock. I paid my bill. They handed over scooter to me and it wasn’t started thru self, horn and indicators were working though which proves battery wasn’t drained. Then they tried kick which is jammed again. I asked them to fix this and when they started fixing the problem mechanic found new problem. My question is what the hell they did first time on it. Just refiling the engine oil? I spend more than 3 hours there and they said it will take more time. I asked them to drop my scotter at home since i had to go to the office and they agree for it. Today is december 14 and my scooter is still with them. I tried calling them twice and i only hear that they don’t have anyone. This is ridiculous and shame on the brand name mahindra. I won’t refer this scooter to anyone. I currently use suzuki access and tvs victor which provide me satisfactory customer service and good performance.