Mahindra Two Wheelers — Majic lost on mojo

Dear all,
I herewith share my trauma and pain about my "mojo" motorcycle - which is just about 40 days old.
The story unravels as under:
1. The motor bike was purchased from yuvika automotives, hyderabad on 12th may 2016.
2. Delivery challan no: 413/[protected]. (Volcano red)
3. Engine no: ufegc000818.
4. Chassis no: mcdke1c16g1c00762.
5. At the time of taking the bike i found that the bike would not idle at all, unless it is revved and held for atleast 2 minutes, at a higher rpm. Same was brought to the notice of the sales person (Yogesh), who advised that being a extremely new machine this phenomena would resolve on its own as the bike is used, and if it persisted same would be addressed during the first free service by a trained technician attached to the dealer.
6. However after riding the vehicle for several days and
Clocking 500 + kms on the odo, i landed at the above said dealer point on 14th june '16 with 552 km done.
7. Though the first service preliminaries were carried out at a cost of rs. 1285-00 (Oil change, oil filter replacement + washing) the core problem as not taken up as i was given to understand that the technician at yuvika will not be able to diagnose the defect of not idling at cold start every morning & that very soon a company engineer would be coming down from bangalore for a small service camp and this vehicle will be on his list for inspection at hyderabad.
8. On 24th june '16, i took the bike with hopes that the
Bike would be rectified and would operate like any other "mojo" (No hiccups during the first start of the day) and met vinayak maladkar - service engineer - mahindra.
9. The vehicle was cooled down first and then checked for several parameters such as air filter, ecu etc, etc, and it was decided by vinayak to open the spark plug also for inspection and from there on my torture, pain and trauma started.
10. This above said inspection was being carried out at silver motors, hyderabad as vinayak was present at their work shop on 24-6.
11. However 24-6 turned out to be a black friday for me as the silver motor technician working on my bike (Toufeeq) mishandled operations in such a way that the spark plug broke into 2 pieces while attempting to remove it out from its chamber, resulting in one piece of the plug out and the other piece stuck in the chamber.
12. As i was physically present at the workshop while this episode took place, i insisted that any further attempts to remove the stuck spark plug - by way of lathe machining work not be done and only a highly trained and fully knowledgeable mechanic of mahindra be deployed for corrective action from here on.
13. Can you imagine my panic, depression and mental torture to see a brand new bike which has clocked just 600 kms and is only 40 days old, fully stripped down before my eyes all for a inherent defective motorbike palmed off to me.
13. But i do take this opportunity to highlight the customer centricity shown by vinayak and also some words of encouragement from mr. Deepak khanna in this time of crisis, who assured me that a fully knowledgeable technician would be assigned on top priority and urgent basis from bangalore - to put back the bike in order (Running condition) the very next day i. E. 25-6.
14. Yes mahindra did rise - by way of rapid response and
Deployment of kartik the technician who arrived promptly from bangalore to hyd the very next day.
15. It took a whole day and 9 hours for kartik to put back the bike as a whole after successfully removing the broken spark plug from its chamber.
16. But unfortunately the core problem of the bike - not idling for more than 30 seconds during the very first start up of the day - still remains unsolved-un resolved.
17. I attach a few visuals of how a brand new bike had to be operated on within 40 days of its purchase with a high apprehension that the factory settings were now gone and had to be re-set manually again.
18. Now there are several scratches on the engine due to this tragedy and am apprehensive whether this bike will run like the wind - just as a new bike does.
19. The critical point here is that a defective vehicle has been sold to me, resulting in a heartbreak, mental torture and trauma of seeing a brand new bike stripped down within 600 kms & undergoing major operations and that too in about a month of sale.
20. If mahindra - wishes to rise, think bigger and wishes to refuse to accept limitations - as its manifesto says - i hereby put on record my view and demand that a new mojo be given to me in exchange of this existing one., for the root cause is a faulty machine in the first place itself.
Expecting a customer satisfaction response from one of india's oldest and reputed conglomerate, as we customers are your silent brand ambassadors - who promote new products like the mojo at traffic signals and parking lots to give positive feedback to would be buyer's.

P d mehta (Mehta. [protected]@gmail.com) ([protected])