Mahindra Two Wheelers — Poor mileage & poor customer care

Address:	Hyderabad, Andhra Pradesh, 500 080
Website:	www.mahindratwowheelers.com

I have purchased mahindra centuro from m/s surua motors, their dealer at secunderabad on june 6th, 2014. At the end of my 1st service, it was giving 43kms/ltr mileage. After 2nd service, it was giving about 60 kms/ltr. While giving it for 3rd service, i have specifically told the service staff not to tune/change the tuning of my vehicle which they did though. After that, my vehicle never crossed 40 kms/ltr of petrol, even on today. Every time i visit and complaint about it to the supervisor mr. Mohan who in turns says that i do not run the vehicle for longer trips continuously.

I have lodged oral complaint several times to its show-room manager mr. Nageswara rao, who in turn was helpless. I met the sales manager mr. Krishan rao, who could not help.

Di-spite keeping miking vehicle of 3 to 4 days on a couple of occasions while submitting my vehicle for regular service as per service norms and having complained about mileage, nothing was done and i started experiencing new problems like engine suddenly gets off while switching over gears and some times during heavy traffic.

At one point of time i was told that my vehicle`s original carburetor has been changed. This was never reflected in any of the job cards at the service point. And i wonder as how they could change such vital parts of the vehicle
Which costed me rs.57, 285/- (Excluding life tax, insurance and registration) without my consent.

I tried to fix an appointment with the service engineer. So far i could not get one almost 2yrs passed though till now. They simply keep sending me sms asking or reminding about service due date (May be to make that extra billing).

I wonder that a company like mahindra two wheelers ltd., is being incorporated to mop-up some losses from the other group companies to avoid income-tax/corporate tax.

A show room which has no professional approach towards its customers/customer care should be closed. A company which cannot fix-up an appointmet with its sales enginner in about 2 yrs, what best we can expect from it in future?

If the companny is that competetive, let them beat the sa, es like hero honda or even activa for that matter.

The price mechanism is another gullible factor. Within 15 months from the date of my purchase, the pricing has been cut down to mere rs. 48000/-.

I have been riding 2 wheelers of 4 stroke engine ever since hero honda launched in india for the first time i. E., since 1984.

Well most of the time these vehicles are being handled by me alone. Even the present centuro also.

Can you give any solution for my problem or else refund my entire money else replace with a new bike.

Alas! If this is your customer care, i am sure most of the buyers of centuro will be one timers else over a period of time, you will see heaps of crapped centuro vehicles being sold as crap auction for metal value!

Hope i will get a proper reply with action within a fort night. Else, i will put up this case in consumer court and also on the golbal net and also in all other news papers and magazines.