[Resolved] Make My Trip — Coupon not applied

krishnakrsinha

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400607
Website:	makemytrip.com

I made a booking for the flight from Mumbai to Patna (NF[protected]. I did apply the FLYMON coupon code and it did show me that the same applied on my booking. But MMT says the is not applied because of that they can't process my cashback of Rs. 1500/-. I called up MMT toll free number and per them I have not used that code for my booking whereas I have my friend who was present during booking and we saw that the coupon applied successfully. When I insisted for the reason they did send me the log which ONLY developer or technical person can understand. I tried to go through that and I found that it is showing error 2-4 times during booking and age as 12 Yrs. My point is if they can play around with AGE they can surely play around with any data. I would request MMT to relook into this issue and refund the same to my respective account.

Thanks
Krishna K. Sinha

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Apr 11, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2017

MakeMyTrip India Customer Care's response Dear Mr Das,

Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding cash back not received. Please note that as per our telephonic conversation, we have checked the complete details and found that you did not entered any deal code while booking.
But as you are a valuable customer to us. We have initiated the refund of INR 1500/- in your original form of payment on 08Mar17 with RRN number#[protected].

Within 2-3 working days the refund will get reflect in your original form of payment depending upon your bank's processing cycle.

Kindly do let us know once the refund received by you, so that we can close the case positively from our end.

Please feel free to write us back for the booking.

Regards
Team-MakeMyTripCare