MakeMyTrip India Complaints & Reviews

MakeMytrip really sucks. I had cancelled my booking on Jan 2nd 2017 and I did not receive the refund until now Jan 19th 2017. When I speak to customer service, I get very bad response and do not know when I will get refund. I am really disappointed with makemytrip service. Refund amount is huge. It is INR 10498. Please help.

Here are my details.

Refund Status
Booking ID NF[protected] Cancellation number IN1701R0S2863379
The Refund has been successfully processed. It say on website but did not receive the refund. I contacted bank where I hold my credit card and they did not receive the refund.

Rs 10498
Refund Amount
2nd Jan
Request date

I have booked two tickets from make my trip, but every time first transaction got failed and then I tried to book it in the second attempt, which is successful.

When I check my bank I'm quite to surprised to see that the amounts got deducted twice for both bookings

Today morning I got below email, which is looking very suspicious...waiting for MakeMyTrip action

Regards
Satish

______________________________________________

[protected] Forwarded message[protected]
From: MakeMyTrip
Date: Thu, Jan 19, 2017 at 8:35 AM
Subject: Reference ID:[[protected]] WTD
To: *****@****.com

Image
Subject
WTD

Response By Email (Monu Yadav) (19/01/2017 10.05 AM)
Dear Customer,

Thank you for contacting Make My Trip Customer Support with regard to processing the refund for Booking ID- NF[protected]


As per the bank's requirement, we request you to please provide the below mentioned details of any of the traveller or the card/bank account holder (details of the person whose account was used while making payment for the booking) to process your refund at the earliest:

IFSC CODE

Account number

Account Type

Accountholder name

`Bank Name

Branch Name

Bank City


Please Note, the given details for your bank account has to be has to be Non- NRE, NRO NRI account, s because on these account we wont be able to refund .

Also, in case if you are unable to provide us the wire transfer details of any traveller or card/bank account holder of the person who made a payment for this booking, we request you to provide us a scanned copy of the authorization letter from the person whose wire transfer details you will share subsequently. We require the authorization letter as we are unable to process refund in third party account without a due consent.

We assure you of the confidentiality being maintained on our website of the details being shared by you.

For any further assistance we are available round the clock on our toll free numbers.

You may reply to this email or write to us at

https://support.makemytrip.com/MyAccount/MyIncidents/NewComplaint
or visit us at

www.MakeMyTrip.com.

We value your business with us and look forward to assisting you in all your future travel plans.
Wishing you a safe and pleasant journey!


Your Sincerely,
Monu Yadav
Team- Holiday Service
India Toll Free:[protected]
Postal Address:
MakeMyTrip (India) Pvt. Ltd. 243 SP Infocity, Udyog Vihar Phase 1,
Gurgaon, Haryana - 122 016, India
In case of any feedback Please register your complaints on My Account.

Dear MMT All,
This is in reference to the below booking made by me on 02th Jan 2017 where I have booked only air tickets through makemytrip. Due to some personal issues we could not fly and had to cancel the tickets. I was informed by the makemytrip team that I will get refund on my credit card in 12 working days on the date of my cancellation. I cancelled my tickets on 02 Jan 2017 and my date of flying was on 02 Jan 2017. Its been 18 days today chasing the team of makemytrip for my refund of Rs 14, 779 and I have not received any call or any mail from the team members. My Cancellation number is IN1701R0S2862382 .Please do the needful and advise me the refund status ASAP. Please find the below details - SPICEJET AIRLINES, One way, Booking ID NF[protected], Mobile No.-[protected]
DELHI TO VARANASI Booking made on 02th Jan and Cancelled on- 02th Jan.

Regards
Shio Prakash

Dear Sir,

We had to book flight for tonight 18.01.2017, from Chennai to Cochin. When we entered the date 18.01.2017, the date automatically changed to 23.01.2017 by itself This mistake of wrong date entered in to the system is not from our side. We had to cancel the ticket for the wrong date and rebook for Indigo for tonight 18.01.2017. Kindly do not charge for the wrong booking cancellation, as I am your regular customer.

Flight No.SG 605 Spice Jet
My PNR No.: REQ2HH
Booking ID.: NF[protected]
Thanking you,
Abel George Thomas.

Ph No. [protected]
email: [protected]@gmail.com

I made a bookingfrom Make my trip for Andaman trip for 7 Dec 2016.It was canceled by make my trip.It being more than 45 days refund is being pending for the bookind ID IN1609B6S1905308.I contacted many times to their representatives, I was always promised that will get a update very soon.Till date not any update has been provided, whenever I made a call it was informed that concern team is investigating on this issue.Its being more than 45 days and investigation is going on, I can not understand how many days ythey will take in investigation.
I made a contact with those guys many times although i got two of the reference id which are
Reference ID:[protected]
Reference ID[protected]

Booking Id IN1609B6S1905308

Waiting for the update.

Regards
[censored]anshu Tiwari

Evreytime i refer a friend i get 400rs and then my frien book never ever i got 800rs without mailing and 100 rs for hotel review also I didn't get.customer care is also giving wrong answers and after several phone calls evreyone in their team give different answers and now no answers free them. I have to complaint because this is 2nd time and evreytime time i have to give booking id

My name is Rohan Maskay. I had booked a round trip flight Bangalore-nagpur- Bangalore. Due to bad weather conditions Indigo airlines cancelled the flight from Nagpur to Bangalore, flight no. 6e498 on 29th December 1635 hrs, PNR I6BTRI. The airlines customer care cancelled the tickets and asked to coordinate with mmt.
It's been 2 weeks. The people who booked from ibibo have already received the refund in 3 days even the bank is the same as mine. The customer care service for mmt is the worst and one cannot talk to an executive even after repeated attempts. If any mmt representative is reading this please call me on [protected] as I have no other way of contacting you to know the status of my refund

I booked a hotel named- Hyphen situated in meerut from make my trip website on date 13-1-17, the booking failed but money got deducted from my bank account. Deducted amount was-1365rs. Please refund the deducted money. I tried calling all your customer care numbers but it was of no use. My booking ID is- NH[protected]
I hope you guys will help
Thank you.

On 7th January I was booking a flight and when the transaction was under process I cancelled the booking of ticket due to some reasons. However the ticket was not booked but the money was deducted, after consulting with the concerned authorities I was told that my money would be refunded between 72 hours i.e 3 days but now it has been 5 days and even after reminding the authorities continuously my problem is not resolved.

We have cancelled E ticket no. 706-[protected] to 35 for four (4) tickets from Mumbai to Abidjan dated on 14th of Dec.16 against PNR X3BTSC.
I am surprised that, despite of so many calls / reminder, you people least interested to resolve our matter, as you know your company is service base company, and if you people not solve and refund full money, we will have to take legal action.
As you were refunded partial amount, you were assured for rest payment would be credited, once we confirm with Kenya airways, while we have been talked with them, they people charged only 100 $ charges for cancellation.
Please do the needful and resolve the above matter asap.
Regards
Raj Malpani
+[protected]

I booked a flight on 7th june 2016 for travelling from madurai to bangalore on 15th june 2016 through make my trip. The flight details are op-126 (Air pegasus).

One day before the travel date, i got the message from air pegasus team for cancellation of flight due to technical reasons.

Later it was discussed with air peagsus and got confirmation mail for refunding the amount to make my trip. When contacted make my trip it was communicated that the amount has been not yet refunded by air pegasus and has to wait till they receive it.

Air pegasus website conveys the refunding procedure shall start from 31st october 2016. But now in january 2017, make my trip ask me to contact the air line service provider directly for refunds.

The question here is i have booked the flight through make my trip,
- then how come make my trip ask us to contact airline service provider directly.
- then why does make my trip charges a convenience fee from us when they don't offer any service to us.

Dear Sir/Madam

I am constantly in contact with make my trip executives since 3 weeks but I have'nt received a satisfactory answer to my query. I always get an reply that you will be contacted in 3 working days, but that 3 days never come!!!
So kindly check your complain logs, telephonic logs and event logs and answer me for the same.

I had made 2 bookings on Make My Trip on 8th December 2016 under your...

I tried booking a truejet flight with makemytrip and it did not get booked. The money got transferred to my wallet. I tried booking the same flight again with the wallet money which failed again. Now, I am unable to withdraw the wallet money to my bank account. It has been lying around for almost a month. Resolve the issue and refund to my bank account the amount of Rs.5507/-.

My constant calls to the customer care number has been futile and waste of money, time and energy.

I have booked the return flight Delhi to indore through makemytrip. The flight booking is refundable.

As my Delhi to Indore flight got delayed on 27th Dec, 2016, I opt for cancellation. I have cancelled the booking through makemytrip app and the refund amount was Rs.6938. Now they have only refunded Rs. 3204.

Mobile number used for booking [protected]
Last 4 digit of booking ID 4436

I had booked my hotel plus flight voucher from make my trip 2 months well in advance for travelling to goa on the 29th of december.
So on 27th october i made the full payment for the air tickets plus the hotel on the same day and got the emails confirming the e-tickets and the hotel voucher.

But on my flight to goa from mumbai i called up the hotel since i needed to ask them if they had scooties available and to my surprise they told me that there was never a booking under my name and they didn't have an rooms available now.
Apparently makemytrip never forwarded any information to them and sent me a confirmation voucher in which it was clearly mentioned that 'your hotel booking is confirmed and you do not need to contact the hotel'

At the goa airport i was on the phone with the makemytrip executive where he kept giving me really really bad options. When i have booked a 3 star hotel well in advance why the hell would i go for a bad property that too because of their fault!

The mmt executive also had the audacity to tell me at that moment when we both clearly knew that all hotels are booked now for the new year's.
He told me he was ready to refund me and i should go find a hotel myself!
I have never seen such weird and disrespectful behavior. Disgusting services. After 3 hours of waiting at the airport i got a hotel! That too where the water was pretty dirty and they were not ready to accept that it's dirty! They kept telling us it was the lighting so i finally took a photo without the lights and you can see that it's water. The hotel that was given to us later was soooo far from all the beaches! It was absolutely a waste of money. Since we spent so much on the conveyance because of this ruckus!

I have made this complaint twice and they're not resolving it. It's so sad how they're behaving!
I want makemytrip to compensate for this.

Reference id:[protected]

Respected sir / madam,
As per our package promised by make my trip company, we were supposed to visit andaman islands along with niel island but unfortunately due to whether condition s the neil island was not covered during our visit to andaman.
Have sent 4 emails to make my trip company representative (Swati and vaidehi) for either refund of our money or some workaround but there is no response from make my trip. They have taken money from us for neill island and have cheated us.
My booking id is in1607b4s1099718
Request you to look into it.
Thanks

We are 6 persons...4 elders and 2 kids...
We have booked 2 rooms in a hotel (treebo moonlight)...at tiruvananthpuram, near kovalam beach ..firstly ..we find a room of 2, 756..per night here in this hotel...as we booked 2 rooms on 7th to 8th Jan 2017, so price in the website is 8, 014 and the final booking message on the mobile is more than the amount shown on website that is 8, 883...kindly explain the reason of enhanced charges...

I request the make my trip team to please look into their website and desire to bring their attention to an obvious glitch.
Whenever the flight timings are altered by the respective airlines the same is not being updated in MMT website. This leads to a lot of confusion and flight getting missed. Other portals like ibibo are promptly updating the timings in their websites.
For me, i have always preferred make My trip but recently proper care is has not been taken for updation.
My flight timings of Delhi to Nagpur still shows 21:10 as the departing time for flight 6E-894 whereas it has been changed to 19:55 on flight 6E-221.

Well, I get a call from makemytrip and the associate promised a discounted rate for ticket booking and provided me the booking ID.
immediately after making the payment the associate says, price hiked pay more money or you get your refund in 10 days.
What a cheating scheme! If this was the situation then the associate would have conveyed that on call but she was only requesting to make the payment. Immediately after I said that the payment is made.. she says price hiked.. this is absolutely not fare and if you guys are not sure about the price then why did you call for bookings.
This is absolute cheating. these unethical crooks should be penalized.
Booking ID: IN1701B0S2911238
ticket from kolkata to lucknow for 22nd Jan 2017. 10:55am flight

Bus ticket Money Refund
Money has been deducted from my account but ticket has not been done
Dear Makemytrip,
My name is Vinodhini. I booked 4 Bus tickets on 02/01/2017 from your website . It's Reference is : (NU [protected], NU [protected]) .Money has been deducted from my account but tickets aren't booked . Money is not yet credited (refund) to my account
Waiting for ur response.

Regards
Vinodhini
[protected]