MakeMyTrip India Complaints & Reviews

I was charged 3 times the room tariff !! I booked a hotel called Pinnacle in ahemdabad for 3days online .After reaching the city &hotel when the actual tariff was found out it was 1/3rd.when this was brought to the hotel authorities they blamed makemytrip for the error..No refund was done ..The quality of hotel rooms as poor with taps leaking /wall plaster peeling .The front office was rude.i would advice no one should stay in this hotel &makemytrip is a fraud company overcharging travellers..There seems to be a nexus between the company &the hotels

On 24th Jan 2017 morning, I Vikas sharma booked 3 bus tickets from dewas to Bhopal from Make my trip under MMT ID NU[protected]
My bus has to pick me up at 5pm, then I called at the number given by MMT.
They told me that the bus which u have booked is cancelled. And u should arrange urself to reach wherever u wish to go we dnt care.
I had a train to catch to catch that day and I was travelling with my mother and sister.I have paid the travel insurance along with the ticket price. They cancelled the bus and didnt even bothered to inform me. Me, my sister and my mother had to suffer a lot just because of them . my mother has undergone a surgery recently and they made her suffer.I paid insurance also with ticket price.
I want serious action to be taken against them they are fooling people.
Make my trip should be stopped otherwise more and more people had to suffer like me.

My Flight ticket was cancelled by the makemytrip end without my prior knowledge. I got two messages from VK-AIRIND one for rescheduling and other about cancellation with reason mentioned that CCU runway is not in working condition.
When I contacted the airlines Air India they informed the ticket was cancelled by makemytrip end.
Now makemytrip is denying the issue.
I got two messages with different PNR and Fight no.
where the fault is please resolve the issue asap.
**My actual booking ID is NF[protected] PNR# YJJCF
**False ID is NF[protected] PNR# YJJEF
Thanks

This is regarding my Make-my-trip Booking ID NH[protected].
I had booked & pre-paid in full for a Double Room in Right Choice Inn at
Andheri West for one night for 20th January, 2017. On arrival at the
hotel at around 11 PM after our bus journey from Pune to Dadar, we were
re-directed to a nearby small Guest House where we were given a room
which was like a black hole that cannot be considered as a Hotel Room
at all. The matter was reported immediately to Make-my-trip on phone
and requested for an alternative arrangement as it was difficult to move
around with my family middle of the night. Unfortunately, MMT just
cancelled the booking & even did not bother to talk to us or make any
arrangement whatsoever. We had to go around for about 2 Hrs in Ola
Taxi and finally managed to find a place near Mumbai Central. Next day
I received a call but no talk about the refund. The refund has not been made
as yet and I demand an additional compensation of Rs.5000/- for my unwarranted expenses & harassment suffered because of deficiency of service of MMT. As I was traveling, it was not possible to file a complaint earlier. My email: [protected]@yahoo.com M:[protected]

I have booked a flight Airindia express TRV to MAA on 13 th March 2017 and the same was changed to 15th March, as the flight was rescheduled .Again the flight was cancelled and I cancelled the booking with Air India Express direct .They have allowed full refund, as the flight was cancelled by them .I am eligible to get the full refund from Make mytrip, as they have already cahrged the convenince fee initially .

Their site shows very very less refund, which is not fair without any reason .My PNR no of airline is OAX0R9.Pl guide me in this regard with full refund

Radha Hariharan 91-[protected]

Today I booked a hotel in Nasik and the hotel name is Seven Heaven through makemytrip app. The images which they showed and the amenities which they have mentioned on the app is all fraud. They have mentioned minibar, dvd player, safe locker, wifi, which they are not providing in the room which I have booked after my complaint they have upgraded the system and they have removed all the things from there website. I had a word with Anish in makemytrip he said all the amenities will be on chargeable basis, he said you can do anything you want to do we won't be able to provide all the things. Charges for 1 room which I have paid is Rs.3363 per night wherein I am getting turned quilt, flies in the room.

I have a refund for rupees 2245 due to page expiration and they have sent me an email saying that only 0 rupees has been refund i mean what are these guys serious? this is the second time make my trip has done this
last time they gave that its an system error when actually the server didnt respond from their end, i have sent an email asking if im gfonna get my money by any chance, tbut no response from them, as well as i have a service request updated which isnt worked after
refund order id:NR[protected]
service request for the same which wasnt replied to:[protected]

I am Booked Train Tickets On 28 December For Rs 1109 From My Account And That Tickets Are Not booked But The Amount Is Deducted From My Account I Have Recived A Massage That My Refund Is Come In Between 7 To 14 Days But The Amount Is Not Credited In My Account I Am Already Complaint About This After my 1st Complaint I Have Recived A Sall From Various Numbers But They Have Askaed Only my Available Balance And Ask My Debit Card Number They Said On Every call They Send Me A OTP Number And Asked Again Available Account Balance When I Am Told Them My Balance Is 0 So They Have Disconet The Call
So I Am Confused What I Do How My Refund Is Come

I booked my ticket for flight from Imphal to Kolkata on 24/1/2017 through make my trip and payment was done through sbi buddy wallet.Make my trip merchant had deducted Rs.4325 from my wallet through TID [protected] at 5.58 p.m.But Im getting no information regarding the booking.I dont know what to do tommorrow is my journey.please help me through email [protected]@gmail.com.

I have booked a ticket through makemytrip on 31/12/2016. While paying for the ticket, the amount was debited twice from my account. I lodged a complaint with makemytrip on 7/1/2017 (Reference ID:[[protected]]). I have been receiving mails from makemytrip for the last 15 days that the complaint will be resolved soon. But the refund is still not credited to my account.

Please process the refund as soon as possible.

Sir
I am the owner of Vaco Home Stay in Fort Cochin and the guest had stayed with us for three nights, and they had paid this amount of Six thousand rupees to the company
This to bring to your information, guest had checked in on 19th Dec and check out 22nd Dec 2016 -3 nights and a total amount of Rs 6000/== ( six thousand ) has to send to my bank, Many times I had called Ms Anu and Mr Nilesh from the company, first they said it will send soon, its has passed a month now, these officers are now answering the phone calls or responsible person is not send the payment
My Booking ID NH[protected], Booking date Wed 14 th Dec 2016
I had given all bank details so far actions are not taken, Kindly take urgent steps to send the payments my contact number is [protected]
Thanks
George Thom Santhosh

Hi i have booked flight from blr to chd and chd to blr on 6th dec.2016. It was round trip from 31th dec.2016 to 8th jan.2017 and my payment had been deducted by two times from my account. First time was failure and second time was successful. Failure payment cannot refund by travel company to till date. I have called to many time for this issues but no any satisfaction response by travel company. I have already sent bank statement to travel company but not resolve. Travel company told me that no any other payment received from your side.
Now what i do? I am sending you bank statement also. Please resolve my issue. Thanks

My name is rahul sharma and i am booked train tickets on 28 december of rs 1110 but my tickets are not booked and amount is deducted from my account i have recived massage that my refund come in 7 to 14 days but thats not come my contact num, ber is [protected] i want my refund back in my account so please send my refund very urgently as soon as possible

I booked a roundtrip Delhi - Goa - Delhi by Air Asia through makemytrip travel agent.
Full service charges were paid to Make my trip for the booking.
The tickets were cancelled due to personal reasons. When Make my trip was contacted through helpline they advised me to cancel through Airline (Air Asia ) to avoid their service fees.
As per IATA rules Rs 2000/- was to be deducted. However Make My Trip has deducted Rs 4956 including their service charges. Refund still awaited.
People should protest against unscrupulous business practices being followed by such travel agents and refrain from giving business to such dishonest companies.

I have a genuine record to prove it that i had applied the coupon as per the deals requirement and the website indicated me that the offer has been applied successfully at the time of booking. In case, makemytrip has no intention to fulfil their promise and trying to mislead the customer.
I have captured all the screenshots of the offer and I will make sure that this fraud by MakeMyTrip is exposed. This has happened to me before also and I knew this might happen again because i have no trust left on this travel company this is the reason i took a screenshot of “applied offer” at the time of booking. This time i am not gonna tolerate this.

As per the T&C of the offer, it was clearly mentioned that the customer will have to apply MMTCTC coupon at the time of booking, i applied that (screenshot is attached) and i had to make payment through an axis bank debit or credit card, so i did that too.

I request Makemytrip not to ignore the case and look into this matter further. I want my cashback as i had availed it successfully. Company is saying that they are not seeing any offer applied from their end, this is not my fault I have proof that i applied the coupon. I had plenty of good alternatives at the time of booking but i chose make my trip because of the offer. You cannot cheat your customer like this.

Guys do not go for this travel company they are seriously a big fraud.

My name is keerthi..I payed an amount of 1800 for booking a hotel out of which rs.17 was paid through payback points..the transaction for the 1800 rs was successfull but i didnot get any confirmation message regarding hotel booking..lateron i got a message that rs.17 was refunded and my booking got cancelled...so i got a refund of 17 rupees when i have to get a 1800 rs refund..please look into it
My ref.no - NH[protected]P3

Sir/madam,

I had booked a flight in Air Pegasus to travel from Trivadrum to Bangalore on 12.09.2016 through makemytrip. The details of my booking are as follows.

Booking ID NF[protected]
Flight No. OP - 106
E-TICKET NO.42BM3K
No of Passengers=3
Amount paid=Rs.4542

Cancellation No: IN1609R6S1717694

Unfortunate i got a mail like my flight got cancelled reason being flight non-operational.

They also called me and told they will refund full amount as the flight becomes non operational.

But till now i dint get any refund from them. Todays date January 20, 2017, almost four months over. There is no proper response from customer care.

Cancelled ticket date : 9th aug 2016
Today's date : 20th Jan, 2017

I kindly request to take necessary action on this.

Note : booked ticket via makemytrip.com

MakeMytrip really sucks. I had cancelled my booking on Jan 2nd 2017 and I did not receive the refund until now Jan 19th 2017. When I speak to customer service, I get very bad response and do not know when I will get refund. I am really disappointed with makemytrip service. Refund amount is huge. It is INR 10498. Please help.

Here are my details.

Refund Status
Booking ID NF[protected] Cancellation number IN1701R0S2863379
The Refund has been successfully processed. It say on website but did not receive the refund. I contacted bank where I hold my credit card and they did not receive the refund.

Rs 10498
Refund Amount
2nd Jan
Request date

I have booked two tickets from make my trip, but every time first transaction got failed and then I tried to book it in the second attempt, which is successful.

When I check my bank I'm quite to surprised to see that the amounts got deducted twice for both bookings

Today morning I got below email, which is looking very suspicious...waiting for MakeMyTrip action

Regards
Satish

______________________________________________

[protected] Forwarded message[protected]
From: MakeMyTrip
Date: Thu, Jan 19, 2017 at 8:35 AM
Subject: Reference ID:[[protected]] WTD
To: *****@****.com

Image
Subject
WTD

Response By Email (Monu Yadav) (19/01/2017 10.05 AM)
Dear Customer,

Thank you for contacting Make My Trip Customer Support with regard to processing the refund for Booking ID- NF[protected]


As per the bank's requirement, we request you to please provide the below mentioned details of any of the traveller or the card/bank account holder (details of the person whose account was used while making payment for the booking) to process your refund at the earliest:

IFSC CODE

Account number

Account Type

Accountholder name

`Bank Name

Branch Name

Bank City


Please Note, the given details for your bank account has to be has to be Non- NRE, NRO NRI account, s because on these account we wont be able to refund .

Also, in case if you are unable to provide us the wire transfer details of any traveller or card/bank account holder of the person who made a payment for this booking, we request you to provide us a scanned copy of the authorization letter from the person whose wire transfer details you will share subsequently. We require the authorization letter as we are unable to process refund in third party account without a due consent.

We assure you of the confidentiality being maintained on our website of the details being shared by you.

For any further assistance we are available round the clock on our toll free numbers.

You may reply to this email or write to us at

https://support.makemytrip.com/MyAccount/MyIncidents/NewComplaint
or visit us at

www.MakeMyTrip.com.

We value your business with us and look forward to assisting you in all your future travel plans.
Wishing you a safe and pleasant journey!


Your Sincerely,
Monu Yadav
Team- Holiday Service
India Toll Free:[protected]
Postal Address:
MakeMyTrip (India) Pvt. Ltd. 243 SP Infocity, Udyog Vihar Phase 1,
Gurgaon, Haryana - 122 016, India
In case of any feedback Please register your complaints on My Account.

Dear MMT All,
This is in reference to the below booking made by me on 02th Jan 2017 where I have booked only air tickets through makemytrip. Due to some personal issues we could not fly and had to cancel the tickets. I was informed by the makemytrip team that I will get refund on my credit card in 12 working days on the date of my cancellation. I cancelled my tickets on 02 Jan 2017 and my date of flying was on 02 Jan 2017. Its been 18 days today chasing the team of makemytrip for my refund of Rs 14, 779 and I have not received any call or any mail from the team members. My Cancellation number is IN1701R0S2862382 .Please do the needful and advise me the refund status ASAP. Please find the below details - SPICEJET AIRLINES, One way, Booking ID NF[protected], Mobile No.-[protected]
DELHI TO VARANASI Booking made on 02th Jan and Cancelled on- 02th Jan.

Regards
Shio Prakash