Make My Trip — Non refund of failed transaction

Address: MakeMyTrip India Pvt. Ltd. No-3, Arcot Road, Near Big Mega Mart , Opp Kfc, Alwarthiru Nagar, Chennai - 600087 India.

Website: www.makemytrip.com

I attempted to book flight tickets on 05.02.2021 through “Make My Trip”. I had tried to use
my debit card to make the payment but the transaction had failed immediately after I
entered the OTP. The booking was unsuccessful and the payment had also failed. But for
a transaction that I attempted on 5th February, 2021, an amount of Rs.41, 806 (Rupees
Forty One Thousand Eight Hundred and Six) has been debited from my account (AC No:
[protected] on 11.02.2021. The transaction number for the same is RRN[protected]
as given in the Passbook. It is to be noted that the payment was not re-attempted anytime
after the first attempt made on 05.02.2021. I had also approached the Indian Bank
Customer Grievance Redressal System to sort out the issue but it was not of much avail
to me. On visiting the bank, I was informed that the above mentioned amount was
credited to the beneficiary's account and I was asked to send an email to initiate the
refund. Hence this email. I kindly request you to do the needful at the earliest. Thank you