MakeMyTrip Cab India — cab service

I had made a booking for cab id ending 3195 on 9th nov'18 for travel from nasik to pune on 12th nov'18 06:00 am for rs 2931/- for a one-way trip.

Had faced cancellation of cab during sept'17. Booked this hoping, makemytrip would have improved on their vendor contact and service. To be on safe side even raised two service requests[protected] &[protected] and got a confirmation that the cab will not be cancelled.

The booking was confirmed and even cab and driver details shared (Nihal shaikh, cab - mh12pq9162). However, the driver never showed up.

I had some important meetings planned and had to hire a cab with premium rates because of this on urgent basis. This caused mental pain and distress to me and my family. Please remember i was traveling with an 10 months old kid.