[Resolved] MakeMyTrip.com — Baggage allowance is misleading | |
I bought Qatar Airways ticket to travel from USA to India with an understanding that two bags are allowed. While traveling out o[censored]SA there was no problem but while returning the airline did not allow me to carry the same bags without paying for extra bag. They told me that reservation had entered only 1 bag so Qatar would not give me boarding pass without paying extra $125 + taxes totalling $131.
I researched and found that this company is not following general guidelines of all travel agents and IATA in issuing e-ticket. It must show baggage allowance so passengers are not put in surprise and a lot of frustration at the time of starting long journey. Their website mentions two bags, the airline itself allows two bags but still some of the reservations are done according to the US domestic airline rules limiting to one bag. The company does not make this clear as one buys ticket.
The customer service is pure careless. I found that I'm not the only one experienced this problem and others are joining this to fight against misleading passengers. My advice, please check or buy from phone agent only and NEVER on their website.
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Aug 14, 2020 Complaint marked as Resolved | |
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