[Resolved]  MakeMyTrip.com — Flight tickets not confirmed, money not refunded, no response from customer care

Address:

Dakshina Kannada, Karnataka

‎Dear Sir, On 11/06/2015 I had bought a flight tickets for my family (7 tickets including one child for a round trip of Mangalore Delhi. (going on 27/08/2015 and return on 01/09/2015) And an amount of Rs.68466 was debited from my Axis Bank Account and i could see successful bookings on my screen after the payment is done. To my surprise i got a mail which said Portion of the Booking has been failed which was for SpiceJet from Mangalore to Bombay on 27/08/2015. But i was clearly informed by your mail that my tickets for 27/08/2015 by Indigo from Mumbai to Delhi and return flight on 01/09/2015 by AirIndia from Delhi to Mangalore was successfully booked. and in the same mail the payment details were wrongly mentioned as Rs.66016 instead of Rs.68466. I have attached a screen shot (1) for your reference. To surprise me again when i checked your website from my booking ID i could find all the 7 tickets were confirmed from Mumbai to Delhi by IndiGo but the return ticket for Delhi to Mangalore i could see only my child's name Chimai Jain though i had booked all 7 people and payment has been debited and even after getting a confirmation mail from you on 11/06/2015 for successful booking. and here the total fare mentioned is Rs.89073. I have attached screen shot (2) for your reference. After seeing only child name who is only 10 years old i did not had an option but to cancel the booking for obvious reason that she can not travel alone. From then i have been making numerous calls to customer care for refund of the amount paid for all 7 tickets by SpiceJet from Mumbai to Delhi on 27/08/2015 and for all 7 tickets booked for Air India from Delhi to Mumbai on 01/09/2015 without any cut as it was only because of your fault, but all have resulted in waste of my time. With this i am putting all my grievance on record and i would expect you to resolve with in next 72 hours. Thank you for ruining my travel plan Booking ID: NF[protected] Prajwal Shetty Mobile: [protected]