[Resolved] MakeMyTrip — Failure to acknowledge failed transaction and non-refund of money debited | |||||
I attempted a hotel booking at MMT using Bajaj Finserv EMI card on 24 September 2020 (reference id: NH[protected]. When the first attempt failed, I made a second attempt which also failed. I then completed the booking using a credit card. To my horror, I then received e-mail from Bajaj Finserv that they have created two loan accounts for me, for the two transactions. When I complained to them that both the transactions had failed, they asked me to provide proof for the same, such as an e-mail or screenshot from MMT. But my MMT account does not have any record of the failed transactions. It is impossible to find a human being at MMT to explain the problem I am facing, their customer service just repeats recorded messages, and the chatbot is absolutely useless with such issues. Why can't MMT have at least one person to attend to such genuine issues which needs proper handling ? I have mailed proof of deduction of money from Bajaj Finserv to multiple e-mail ids at MMT, but am yet to receive a response. Without an e-mail confirmation from MMT, Bajaj Finserv refuses to cancel my loan accounts in my EMI card. Will MMT please attend to my grievance and help me track down the failed transactions, so that I am not unjustly charged for the same ? Was this information helpful? | |||||
Oct 14, 2020 Complaint marked as Resolved Initially I made several calls to the customer service numbers, but only ended up hearing recorded messages.
Tried the chatbot, and typed agent, after several attempts, I could connect to an agent. He/she sent me an e-mail from [email protected] and asked me to provide all details, did all that, but no response.
Sent two more reminders, still no response.
Tried chatbot many times, but no luck- was always told that no agents were available to help.
Called the standard customer service number again, and by luck when pressing one of the options, managed to connect to an agent.Nice guy, he took all details and promised to drop me an e-mail again. Assured of a resolution within 48 hours. I sent everything again (the id from which e-mails came is the same as above).
Indeed, another guy called me on the second day, and discussed the issue. More details were asked for regarding the failed transaction, which I provided. He confirmed the same, and immediately sent me an e-mail confirming the "failed" status of the transactions. I forwarded the same to Bajaj Finserv and sorted out the issue.
All in all, it took about 20 days for the entire exercise to be completed, with constant follow-ups.
Hope this helps ! MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
The complaint has been resolved, though it took a few weeks and many e-mail exchanges and phone calls. I request MMT to streamline their resolution process with regular updates to the consumer and make at least one landline accessible to speak to a representative. Thanks all the same !
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