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MakeMyTrip India Complaints & Reviews

www.makemytrip.com

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Updated: Jun 13, 2026

Complaints 8218

Resolved

3076

Unresolved

5142

So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝

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MakeMyTrip India reviews & complaints page 6

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I have makemytrip account with mobile number [protected]. i am unable to delete account. When i tried to delete i am not getting OTP. When logging in able to receive OTP.

I don't want to continue with my makemytrip account. Please help me to delete my account...

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Dear Customer Services Team -
Please refer to my Innova Cab booking id NC[protected] from Pune to Terminal 2 Chhatrapati Shivaji Maharaj International Airport (BOM), Terminal 2, Navpada, Vile Parle East, Vile Parle, Mumbai on Saturday, 14th January 2023.

Given below is our complaint against this booking. Kindly investigate and advise suitable action taken. I would expect a well-known firm such as Makemytrip to take...

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Hello, I have an account linked to my mail ID and another account linked to my mobile number. I want to merge both of these accounts, for using the MMT icici credit card I need both my email id and phone number linked to the same account. I have attached my mail id and mobile number details below. Kindly check the same and assist me with this as soon as possible.

Email id - [protected]@gmail.com
Phone No. - [protected]...

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I recently got a new phone mobile number and the old number is defunct. But in order to change my mobile number in my MakeMyTrip account profile, MMT wants me to enter an OTP they send to my old number, which is not accessible to me. So I am caught in a limbo.

I recently made a train booking on IRCTC and IRCTC has recorded my new number correctly but the MMT receipt somehow shows my old (useless) number,

In...

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Address: Gurgaon

Dear team,

kindly note that there are two accounts in my name one with my registered email id, that is, [protected]@gmail.Com.
And the other account with my registered mobile number, that is [protected].

I am requesting for merging both the accounts..
I am unable to edit the contact details of any of the accounts..

I just need one account in my name with my registered email address...

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Hi

Booking ID-
NF2D5VW1253F55UM7346

Flight Booking-Payment Status Awaited

Booking unsuccessful on 15 Dec, 3:48 PM

PLease either allow me to complete my booking or else return Rs5000 to my egift Card.

Thanks...

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Address: Mumbai City, Maharashtra

I am not able to redeem my Make my trip egift card . While going for payment Options and when I select Gift Card, wallets etc..there is not option to select Makemy Trip Gift Card....

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I got cancellation refund in mycash, Which I am not able to use in any kind of service such as flight, hotel and train,
There is no any payment option from mycash
Could you please do the needful....

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Address: Hyderabad

I have taken a Kerala holiday package from Dec 1st to 5th from make my trip. They have not provided the invoice till now. If I raise a ticket they are closing it without any information. I could not see any option in the app and they had not sent any email. When I asked after paying the amount they mentioned it will be generated after completion of trip. I have raised multiple complaint but no use....

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I have booked a train ticket on the Make My Trip application under the Trip Guarantee program by paying an additional premium of Rs. 1, 500. The program T&C says used eligible for 3X refund consisting of actual ticket fare refund and 2x value voucher (max 6, 000 and certain other conditions) which can be utilized for alternative travel plans for the same route.

As per the terms & conditions "If your wait-listed...

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I have booked a package from make my trip last week for 5 nights 6 days, shimla manali.
Booking is from 16th dec to 21st dec.
By mistake i have logged in to mmt app and have cancelled the booking mistakenly, i know there is no refund as per the policy, i am not even expecting it, i just want my booking to be continued.
I spoke to the person who did the booking, her name is sonu arun, she spoke to the manager and his manager...

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Address: Bangalore

I have applied for two tourist eVisas on 3rd of Nov and MMT had not submitted it to the embassy until 9th of Nov. It was mentioned in the website that file would be submitted on 4th of Nov. However, when i checked the file status in Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) portal it shows the application status as "Active" on 10th.

I have been contacting MMT since 10th Nov for a copy of my...

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I can't find an option to delete my account.

For context: I decided to delete my account after the following events:

- I had changed my phone number years ago and lost access to it. But to change the registered phone number in MMT, I need access to the old number. (Of course, I still have access to my registered email address, but that's not enough.)
- I made a booking from this account after logging in...

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Address: DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I booked a flight ticket on 17.09.2022 for travelling from Chennai (MAA) India to Jacksonville (JAX) Florida through the ‘Make My Trip’ website. My travel date is 3 November 2022. Shockingly, Make My Trip cancelled my ticket on 25 October 2022 at midnight for no fault of mine. Immediately, I made a complaint to Make My Trip as I did not cancel the ticket. Despite my several phone calls and emails, Make My Trip did not take any action...

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Website: MakeMyTrip

We booked a 1bhk room to stay for 3 days at goa through MakeMyTrip mobile app. As per the condition of the property owner we made complete payment while booking the room,
The room photos were looking very clean and hygienic in the website but in real we found it was very old unhygienic and dirty smelling room with hundreds of mosquitos all over the room. The property owner allowed alcohol consumption in the property premises which...

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On 2nd October I searched a Delhi - Zurich flight on makemytrip.com.
The website showed me an option of price-lock and suggested that I can the pay Rs 27625 to lock my ticket at current price which was shown as Rs 70000 approx per pax equivalent to around Rs 3, 50, 000/-. The benefit shown was that my price will not increase and I will get benefit of price drop if any.

To my horror after paying Rs 27625/- through my...

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MakeMyTrip user experience issue in Makemytrip website. User navigate to Non-login and login state "Holiday Packages (makemytrip.com)" user experience is search bar and carousel arrow hiding behind the Sticky component (for chat and call icon)....

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Address: Gurugram

I Have bought 2 Gift card from Make my trip for gifting purpose, with amount of approx. 72000, when i tried to use that gift card, it showing error that its not active, i tried to reach Make my trip over email, they respond me we cant help you to active this card, as per our bank its a fraud transaction, please speak to your bank even we cant process the refund too. when i contacted my bank the bank said its a genuine transaction and this...

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Hello, I have an account linked to my mail ID and another account linked to my mobile number. I want to merge both these accounts. I have attached my mail id and mobile number details below. Kindly check the same and assist me with this as soon as possible.

Mail id: [protected]@gmail.com
Mobile Number: [protected]...

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I have submitted documents to Makemytrip for UAE VISA on 5th September 2022. We are a family of 6 travelling to Dubai on October 1. Its now 18th september 2022, still our visa is not received. While the MMT app shows status as *delayed*, when I tracked our visas on UAE government website, they are already showing VISA status as ISSUED AND ACTIVE.

Im not sure why MMT VISA team is delaying delivery of visas. The customer care team...

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Recent comments

Still no refund after 1 month

My complaint ID is 3542499. It has been more than one month but I have still not received my ?8006 refund.

IndiGo has already processed the refund (Request ID...