MakeMyTrip India — 2 bookings instead of 1

Date: 10 december 2018

I was making a hotel reservation in dubai, uae, for my father dr anil khot and my mother rajshri khot

While making the reservation
Booking id[protected]
Pnr [protected]
At the last moment there was a message on the laptop something like - oops, there's a server failure

So i tried again and made a new booking
Booking id[protected]
Pnr [protected]

At the hotel ramada chelsea ~at barsha my father was told that there were 2 bookings, instead of one, for the same day.
So only the first booking was used, and the 2nd booking was not used.

Also the bank account was debited for both the bookings, where as we needed only one.

Now, i would like to request you to
1) kindly refund the 2nd booking
Or
2) change the date of the 2nd booking to 11th of december 2018, so that my father can use it for that day, and we do not lose money for no mistake of ours.

Thanks. Regards.

Mitali khot
[protected]
[protected]@rediffmail.com