[Resolved]  MakeMyTrip India — Amount not received

Address:	411004
Website:	makemytrip

On 17th may'16, i had booked flight tickets from nagpur to kolkata. After booking one ticket, i wanted another ticket from kolkata to nagpur, instead of kolkata to nagpur, i clicked on nagpur to kolkata again and booked it accidentally. I managed to figure this mistake out within half an hour and i contacted makemytrip as soon as i realized. Their executive had advised us to talk to the concerned airlines directly. Airlines refunded our full amount which was around 18459. Makemytrip had to refund rs 600 (That is their convenience fee), about which i had asked their executive and they were ready to give it back. I haven't received rs 600 till date. The basic rule is if the principal (Airlines) has returned full amount, an agent has no authority to charge rs 600 because at the end of the day, they are acting on the behalf of the principal. Agents are not acting independently and they are under full control of their principal.
Booking id:nf[protected]