[Resolved]  MakeMyTrip India — auto selection for insurance coverage

Address:West mada street, Nungambakkam, Chennai, Chennai, Tamil Nadu, 600034

While booking flights on maymytrip portal, it is seen that the option of getting insurance coverage is already selected by booking portal. It is auto clicked already and customers while booking are not given any option to confirm for insurance coverage. So consumers don't remember to deselect the checkbox of insurance coverage and fee is charged for insurance also.
The autoclicked checkbox should be disabled by the company.
I have faced the same while my booking done in 10.04.2019 and i have been charged for insurance coverage. I was not willing to opt for insurance but because it was already autoclicked, i was not aware about it. The amount charged for insurance should be refunded.

Waseem
[protected]
Was this information helpful?
No (0)
Yes (0)
May 23, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2019
MakeMyTrip India Customer Care's response
Dear Was,

Regret the inconvenience!

In reference to your complained, we do have the pop-up available to uncheck the insurance. We are clearly showing this at the acceptance page before the payment is being done.

Regards,
Team- MakeMyTrip Care
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8076
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information