MakeMyTrip India Complaints & Reviews

Air ticket for delhi to boston was booked through make my trip and on several attempts through its app, i am unable to get any person who can modify the date of travel. Qatar airways says that they can't do any modification as it is booked by agency. Online modification is not allowed on mmt app and no one is responding despite several attempts and thrice ticket raised by myra, its online travel assistance (Last the 3rd ticket id: [protected]). Visited local office of mmt in ahmedabad who bluntly refused to do anything as it was not done through them and advised to contact helpline no[protected] which is not responding due to heavy rush. Make my trip spends lots of money on tv ads but no one is there to help its customer. Computerized assistance says, cancel the ticket and book new ticket and there is no refund in cancellation. Can govt control such irresponsible travel agency... Sushil chandra

On dated[protected] make my trip deduct my Rs7358 rupees through debit card without any confirmation tickets. So I have complaint in office of make my trip no any postive response. So please send my amount without submitted the fir. My email is [protected]@gmail.com. And my phone no is [protected] and at the time of payment deduction my phone no was [protected] .please immediately effect on my concern report

Sir i have booked jet airways flight from makemytrip.com my booking was ahmedabad to hong kong via mumbai on 4th and 5th april 2019 and return ticket is on 10th april 2019 but jet airways has cancelled all it's flight i tried to contact you for refund but you are not reachable. Please let me know immediately yours jaya sharma [protected] jet airways is not responding to my grievance.

I hereby make a complaint to Make My Trip.
I was called by Jet and informed my flight was CANCELLED. 9W2446. I was advised to go to make my trip and cancelled the flight to get a full refund as airline had cancelled.
I tried calling MMT many times. Busy!
Finally I got through to Ref; Sharuck. I told him the airline had called me and said I must contact MMT.
He looked into the details and said I must just call the airline and check. Why I said? He said I must call the airline and will call you back. He did NOT call me back!! I am furious.
I am travelling with my 85 year old dad!
I use MMT a lot.
JET AIRWAYS called me. I HAVE A NOTE OF THEIR CALL. [protected]. I was advised to contact MMT. I want a full refund! I WANT MY REFUND FOR THIS FLIGHT. I have had to book another flight costing over 20000/- plus Jet was 14000/- THATS SCANDALOUS!

I am going to take this matter further. It is a scam. Failure to refund me the full amount will result in me never using MMT again and giving the worst press on FB and all over social media.

[protected]
Shaurck lied to me that is the worst customer service ever!

You will note from the photos that the flight had not been cancelled by me as they are trying to state... I cannot believe they are doing this to customers!!!

Dear sir/madam
My name is m. Sandeep kumar. I have booked a ticket from coimbatore to tirupati. The date of journey is 25/11/2018. Ticket no. Is srta-ap[protected]. But the journey was cancelled due to bus break down issue. There is no fault from my side. I have got a message that the amount will be refunded.. But till now i didn't get any refund.. Please take action on this issue and provide the refund immediately sir.

Journey details:
Ticket holder name : k. Sai naveena
Ticket no : srta-ap[protected]
Mobile no : [protected], [protected]

Madam/ Dear Sir,

This is in reference to my complaint against the corporate Make My Trip. Before reading further, for clarity purpose, I wish to state my itinerary is as follows : 7th March from Mumbai to Delhi and return on 10th March from Delhi to Mumbai. Following are my issues :
1. Booking ID NF[protected]
This particular incident has happened on Feb18, 2019. When I was booking my itinerary on Make my trip app, I was instigated (forced) to update my app. The default setting while booking any flight has always been “Mumbai to Delhi”. With this in mind, I updated the app. After updating the app, the default setting was erroneously changed to “Delhi to Mumbai”, yet only after booking the itinerary did I come to know that the booking have been reversed or that the itinerary has been set as just the opposite. I had to travel from Mumbai to Delhi on 7th March and come back from Delhi to Mumbai on 10th of March. But, the opposite itinerary was booked instead. According to Booking ID NF[protected], I was travelling from Delhi to Mumbai on 7th March and from Mumbai to Delhi on 10th March. This erroneous booking has cost me INR 7, 282.00 . I blame the corporate, for compelling me to force update the app and changing the itinerary erroneously. I demand full refund on subsequent cancellation, as this erroneous booking has not been my mistake but the corporate’s.
2. Booking ID NF[protected]
On the same day Feb18, 2019, after knowing that the previous booking has been erroneous, I made a new booking, which exactly matched my itinerary i.e. Mumbai to Delhi on 7th March and return from Delhi to Mumbai on 10th March. This has cost me INR 8, 012.00 . The same day, I thought of cancelling my first booking so that I can at least save some out of my lost money. Then, I went on the app and in the section of “Upcoming Trips” I could see two bookings. The bookings have been illustrated exactly as they appeared, when I was cancelling my round trip of Booking ID NF[protected] .
A Booking ID NF[protected]
B Booking ID NF[protected]

Now, I cancelled B Booking ID NF[protected], but immediately after two seconds I got a text from Flight Operators of A Booking ID NF[protected], stating that the said round trip has been cancelled. To my shock, I almost started crying at this moment and lost my cool. Never had I imagined that a corporate of this stature would have such a misleading mobile application.
Later within a few minutes, in distraught I cancelled B Booking ID NF[protected] as well.
3. Untimely/ No response/ False promises from the corporate
This incident was reported to the customer care on 19th Feb, 2019, when I was assured that a technical team will look into the same. Yet, the very next day, the corporate called me up and said that this has been voluntarily done by you and hence no refund will be processed. To this I requested them that they have not even understood the problem . They accepted my reply and promised that they will call back regarding the issue. Yet, there has not been a single call from the corporate since then. It has been more than 15 days now. Each day, I call them and remind them of my issues and the corporate every time assures me that this issue will be resolved and that someone from the technical team will call me and attend my issues. Although, I am yet to receive any such phone call.
……
Being a government employee and a responsible citizen of the society, such behavior with me by the corporate is uncalled for and unacceptable. This issue needs to be resolved by providing me full refund only.

The reference no of complaint registered with mmt is[protected].

Worst experience, i will not recommend to anybody. Bad bad bad hotel staff.
Hotel staff is thief as they check your luggage when you are out of room and steal things as per their convenience.
This complaint is regarding my stay in hotel ss grandeur in lucknow when i gave my keys in hotel reception to clean my room and i went outside for lucknow tour. When i returned back i had my dinner and slept. Next morning when i was packing my stuff i noticed from my luggage bag rs.550 and perfume is stolen. I kept my luggage bag inside cupboard/almirah that was provided in room. I told hotel staff to call cleaning staff who cleaned my room yesterday. Hotel staff denied to do so and said hotel staff does not indulge in these kind of things.
I am shocked that how can hotel staff can anybody luggage bag in your absence and take out things/stole as per their convenience.
This was my 1st and last visit to ss granduer hotel. I will not recommend this hotel to anybody nor i will ever book this hotel.
Check in date-16th march 2019
Check out date-18th march 2019
Room number-206

I got multicilty air ticket booked through makemytrip and the baggage shown all through was 2 bags (23 kg) on the makemytrip site. (Onward ticket: del-muc-ord-msp pnr maj 529, may 9, 2019, e-ticket 220-[protected]-28; return ticket: msp-yyz-muc-del pnr mbtnha, for july 7 and sept 29, 2019). However in the actual ticket it is 2 bags, only for the return journey. For the onward journey (Lufthansa: it is shown as na*; *= contact make my trip support to know about check-in baggage). When i go to make my trip support, it is mentioned baggage information not available with us, pl. Contact airline directly). Airline is not responding,
I got the ticket booked through makemytrip and not the airline. Hence it is the responsibility of makemytrip to get it right. I request you to kindly get 2 bags included in the onward journey. To avoid undue harassment to me. I shall be tthankful if your could kindly have me sent a corrected copy of airticket. Through e-mail.
Thanks and regards

Good morning, yesterday 17/03/2019 at 6.57 am. I made a flight booking for hyderabad to new delhi for 26th april early morning for 4 people on make my trip. The payment went through icici/ google pay all successful (Copies enclosed) but i did not receive the tickets and neither have i received the refund. Amount deducted rs.11328/- but my bank account, icici and google pay are showing amount succesfully transferred to make my trip. Kindly confirm status.
Thanking you
Renu sengupta
Mobile no.+91-[protected]

Good morning,
On 17/03/2019 at 6.57 am. I made a flight booking for hyderabad to new delhi for 26th april early morning for 4 people on make my trip. The payment went through icici/ google pay all successful (Copies enclosed) but i did not receive the tickets and neither have i received the refund. But my bank account, icici and google pay are showing amount succesfully transferred to make my trip. Kindly confirm status. They do not reply to mails and their chat has pre-decided options where this problem of "amount being debited but no ticket" is not featured please help.
Thanking you,
Renu sengupta
Mobile no.+91-[protected]

Booked return trip from mmt. Onward carrier sg - 926 and return carrier g8-913. Onward carrier has cancelled flight sg - 926. My complaint is as following.
1. Mmt never intimated about the flight cancellation
2. Such sudden flight cancellation is not acceptable as i had very important business meeting scheduled.
3. Upon contacting mmt customer care, they refused to pay fare for the return trip, which could have enabled me to reschedule my trip
4. Mmt does not seem to take responsibility of any such issues for their customer and not ready to resolve the issues.

I demand full refund of my return trip on urgent basis.

I have been trying to reach make my trip regarding this but i have not found a solution and it is very disappointing. I need to delete my make my trip account. It is frustrating that i have no facility to opt to keep or delete my account. My login id is [protected]@gmail.com. I want my account deleted at the earliest. I would be thankful if they can do the needful....

Dear sir,

My ticket booking date[protected] book id no [protected], pnr[protected], today morning 8.10 am reach to bus stand but bus already go after i try your contact [protected], [protected], no one not pick-up phone then try to make my trip no answer two after one executive pickup they told refund not possible, kindly arrange refund options because iam not travel lam already spoke to hebron lounge they told directly try to make my trip office.

Travel itinerary – nf[protected]
My guwahati - new delhi flight booked through mmt has been cancelled by jet airways. Mmt sent me a message about change in itinerary, i tried to contact mmt call center at[protected] but the system is reporting high traffic and keeping the call on hold indefinitely and never connection to service executive. Despite many repeated efforts over two days, i could not talk to service team. When i sent a mail to [protected]@makemytrip.com, they replied that the mail support has been closed and suggested chat support. The chat support is through a bot which responds that it could not understand my request.
I tried to cancel the flight online at mmt but the system is calculating zero refund. How it can be zero if the airline has cancelled the flight?
It is impossible to connectto mmt.
A serous deficiency in service a and a big mistake to choose mmt for booking
Omprakash dhoundiyal

Booking id: nf ([protected])
I had booked tickets for 2 passengers 3 days back and paid 17099/-. Yesterday i called up the airline directly to confirm booking. They told me that booking was done for two passengers but make my trip has cancelled one passenger's booking. I was shocked! Who asked/authorised/permitted them to do so? Since then i have called mmt 6 times but they have no answer. Neither they have emailed me telling me about this cancellation.
Listen mmt tomorrow i'm going to consumer court. By tomorrow evening i will also upload videos on youtube telling about your fraud. By tomorrow you fraud will be trending on twitter and i promise it.

The internet based business model, one click economy where men, material and physical office presence is invisible, but you will get whatever you want through a single click. Many o[censored]s see it convenient, comfort, feel privileged and proud to be part of this online economy.
This information is about such companies taking part in online travel aggregators like cleartrip and makemytrip.com.
Case 1. Cleartrip.com
I had booked airticket, well in advance, to a particular location. After the booking i got an email from cleartrip stating that because of some reasons the flight operator has rescheduled the flight and prompted me to cancel the flight through the link provided in the mail. I called up the help line number cleartrip and the call center executive told me that the flight is on time, the mail i received was a wrong one. Suspecting something i told the executive immediately to cancel the ticket which had a refundable amount. The executive told me he has to talk to different people in his organisation and also with the airline to do the same. All these talks, exercise was going on for a very, very long time over the phone, 4 hours prior to 24 hr window, where the refund is possible–once you are in the 24 hr bracket of travel time no refund is possible. Though i got in touch with clear trip executive well in advance, there was a possibility to cancel the ticket refund me at least some amount. Now at this juncture, the real smartness of these companies and its employee shows up. The executive said he will get back with details after one hour but he called after 3 hrs, i. E just 1hr before the time approaches 24 hr bracket. Again he talked, gave reasons for not cancelling and in the meantime he suggested the flight is on time you can take a chance etc etc... This and that... And deliberately brought the time to the 24 hr mark and then he said... Sir, since you are asking for cancellation.. Now its 24 hr from travel time and you will not get the refund, end of story. I lost the entire money.
I couldn’t do anything... Felt frustrated, cheated and just thought about the company and particularly the executive, as an employee (They reminded me of americans sitting at their home town thousand of miles from the war zone and operating drones to kill terrorists) these people sit somewhere in the country’s corner’s call centre and killing consumers, without even a blink for a second, and making a clear profitable deal out of it and becoming very loyal to tech entrepreneur/investor, who is sitting in wealthy countries. Do these people have a conscience, morality, ethics... Nothing... Employees are just an automaton, cold-hearted…... Just taking part in the companies crime through their business practice, earn their salary and live a life……bless their heart. I consider that the amount is not a loss, but it’s a donation to my fellow country men.
Case 2 makemytrip.com
This is a work in progress case…. Yet to conclude. I booked ticket on 5th march to travel to a destination on 21st march. Airline is jetairways. I got the confirmation and ticket from makemytrip via mail. On 7th march i got mail intimation saying that flight operator canceled the flight due to operational reasons, and the mail prompted me to cancel the ticket with full refund. Since i didn’t cancel the ticket from my side, i thought it would be full refund. But the calculation on makemytrip showed a major chunk of cancellation charges and i would get a small refund. Now i’m trying to reach makemytrip call centre…no response…jetairways call centre redirects me to the agent (Makemytrip). There is no way i can get in touch with anybody or there is no consumer care number which is functioning properly. Their call center menus are strictly streamlined, regimented and programmed only to either book or cancel the ticket. These companies use technology to its max to alienate consumers, not aiding them. No way anyone can get in touch with these company executives…….. The case is live and i’m pretty much sure i will lose this money as well.
So from the above 2 cases i feel that the internet economy business model is …… first, it give the power to show a product/service which they don’t own, sell it, directly take money out of customers pocket. Second, even before they deliver the final product they cancel the deal and don’t even feel the responsibility to refund the money of an unsold product. This is how they earn the profit, increase their valuation and be the proud ceo’s, entrepreneur of such companies. If you ask them the answer from them would be, we are deducting the amount as we have invested time and money in the particular transaction, it’s our retainer fee. What will happen if you refund the money for which you have sold nothing? How come it becomes the company money as soon as i land up in the portal?
This is nothing short of daylight robbery, or a pickpocket or cheating. What kind of business model is this? How come these employees, ceo’s and investors become so cold-hearted while dealing with fellow humans? What is the rational behind such action?
If these business models help the companies earn money in such a way and if it’s the accepted practice by the people and government, i would say forgive all the other fraudster, money swindlers, loan defaulters and others whom at least you can see them in physical form. But these invisible company employees and ceo’s are just sophisticated fraudsters and they are nothing less than ordinary crooks. Imagine how many customers would have faced the similar situation and cancelled the ticket which is straight profit, loot and jackpot. It’s just white collar crime but legally done under the name online travel portal.
This message is not ranting about loss of money or taking out frustration through writing. It is just a reflection on mesmerizing messages that hit us daily from tech companies, the so called “technology benefits customers” narratives.
Any regulator is watching? Oh forget it, it’s just another day and a few rupees lost. We are just busy with big catches.
Citizens, just be aware of these things.

I had a flight ticket cancellation done in makemytrip and i didn't receive the refund amount even after 15 days. Confirmed with bank that no refund was sent from the merchant to my account. The support team of makemytrip kept closing all my complaints and tickets raised saying that refund was sent, however they were unable to send me any refund proof or details when asked repeatedly. Please help.

I am very disappointed with the services of mmt because of what has happened today with my wife who was flying today from delhi to chengdu (China) via kathmandu. Its a case of cheating and forgery. I booked tickets for my wife through make my trip with the help of sales team of mmt for 14/03/2019 from delhi to chengdu via kathmandu (All tickets and details are attached with this email) with booking id : in1b[protected]. She boarded her flight from delhi on time 10:40 hrs on 14/03/2019 with royal nepal airlines (Ra-206) and headed towards kathmandu. Then she was about to take her next flight with air china (Ca-438) from kathmandu to chengdu at 14:40 hrs as an connected flight. But meanwhile her first flight from delhi to kathmandu with royal nepal airways after arriving kathmandu didn’t allow its passengers to step out of the flight for next one hour or so and after she came our she ran for her luggage and finally after she got her luggage she approached for her next flight which was air china (Ca-438), till then she was already late for her next flight and the they didn’t allow her to board in. I tried calling everyone for help but no one came in front. Air china people straight away said its not their responsibility and mmt too didn’t helped us in this scenario. So i had been left with no other option instead of booking for a new ticket for my wife from kathmandu to chengdu. Thus, i once again booked her a ticket from mmt and i paid inr 25000 for the same. The flight was again routed via guangzhou with china southern airlines (Cz-3068 & cz-3403) ktm-can-can-ctu, booking id is in1b[protected]. We suffered through a very strong mental harassment and a financial loss too. Now, at any case i am not leaving this scenario as it is. You must refund me with the additional amount which i have paid for the next immediate booking and i need an immediate solution for this without any hassle or asking me to run here and there. This wasmmt's responsibility and it should help us out with the same.

Have booked flight today on mtt for go air for my father as he is heart patient with my uncle (As my uncle has already pre booked go airg8-913 to chennai), but my ticket has been booked to indigo even amount deducted is of go air compared to indigo flight tickets i need my trip to be with go air as soon as possible, i do not want my flight from indigo due my fathers illness

Nf[protected]

Note: i want the flight to be g8-913 insted of 6e-856

Please hope you understand my situation cannot compromise my fathers health

Booking of oneway air travel ticket for singapore / madurai by airindia express flight from your portal using emailid [protected]@gmail.com on 05/02/2019.

We regret to inform that we have paid you rs 40, 371.74/- for failed booking of above referred air ticket which failed as per your website response due to some issues/error but we have yet to get refund of the same.

However on making frequent calls at your call centers we are not getting any satisfactory response or no response for when the amount will be refunded. Our axis bank branch at chennai, kovilpatti also responded the refund will depend on makemytrip. We have already shared the bank statement that you had asked, and we have already mentioned our axis bank has made temp credit but will only realise refund based on you.

It has been understood and implied that money has been deducted from our bank account and lying with which is a clear cut violation of trust on which you are operating in the country and we are patronizing you.

You are requested to refund the money within 24 hrs or give your intent why this money has been hold by you for such a long period and when it will be released.

Through this mail we are also informing dgca and rbi digital grievance cell regarding your silence in refunding our rightful money which you are supposed to refund with interest and mental harassment damages since it’s been pending for long time.

Looking forward to your reply per return to avoid further harassment.

Venkatesh nammalwar