[Resolved] MakeMyTrip India — best price guarantee offer denied | |||
Hi, i made a booking online on makemytrip under the best price guarantee. At the time of booking, it stated that if you find cheaper fare then we will reimburse 10 times the amount. After that i found that there was a lower fare available on another site. I called up makemytrip and asked them about the same and the best price guarantee. They told me about the terms and conditions wherein if you use any discount coupon code, you dont stand eligible for the lowest price guarantee. This is solely fooling the customers, i mean who will not use any coupon that the company itself is providing. First they make you use the coupon code under best price guarantee and then they say you are not eligible as you have used the coupon code. If there is any such terms and condition, the company should give us two options that best price guarantee rate is applicable only if you "do not" use any discount coupon. I am feeling cheated by makemytrip and demand an action. Was this information helpful? | |||
Mar 22, 2020 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Feb 13, 2020 MakeMyTrip India Customer Care's response Dear Reshma, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you. Regards, Team- MakeMyTrip Care | |||
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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