MakeMyTrip India — Boarding point changed at the last moment and it was 39 km away

I booked a bus ticket from Prayagraj to janhsi on 16th feb around 9:30 pm and the bus was about to leave at 11:30 pm from nehru parking which is 3 km away from my house and around 10 pm i got a call from the bus operator that the pickup point has been changed and the bus is standing on kaushambhi bypass which is 39 km away and google map showed it will take approx 2 hours to reach there so i called customer service for a refund and they denied saying that its not in their hand the bus operator is not giving approving the refund. Its a scam i went to the nehru parking and there were almost 30 people waiting for the bus which never came as all of them got the same call to reach kaushambi bypass and its Mahakumbh time in prayagraj so can drivers were saing they will not go that far as they only want to go to sangam .