MakeMyTrip India — Booking Cancelled with No Refund

For MMT Booking ID#NU[protected] I raised refund request on 16-April-2022 due to Bus cancelled by Operator and I got acknowledgement that "Your Request for Bus Cancelled by the Operator is submitted" and "Our team will get in touch with you in 3-7 days." and today is 8-May-2022 with no response till date. MMT customer care number has IVR only no human representative to talk about this issue. There is no MMT customer care email id also. I need my Refund. Request for speedy resolution.