MakeMyTrip India Complaints & Reviews

Dear sir, i have made a train ticket my amount has been deducted from my account but i did not get my ticket. Neither my amount refunded yet kindly track my amount

I lost my 20000 regarding ticket refund through Fraud call

​Dear Sir/Ms,
I tried booking my train ticket and in the process I could not update my profile in the Date of Birth section as I could not enter the year of birth although could enter the date and month as it is not able to reach up to the year of birth as 1949?
Now that I had booked my ticket for today's train journey(07 May 2022) departing at 14.15 (2.15pm) and the payment got cleared but could not complete the transaction as password could not be entered as the next page to do so did not appear in time. I am not able to log in to cancel my ticket.
My transaction details are attached for your further refund actions please.
Can you please tell me how I am not able to reach the year of birth on the website, how do I cancel my ticket?
With Regards
Col. Srikantha
[protected]

This is regarding PNR: [protected]. Booking ID: NR[protected].

Despite of availing the extra service of Rs. 389/- for zero cancellation charges with full refund, I have been charged Rs. 560/- post cancellation. This is clear case of cheating the customer. During the booking, it was displayed that no cancellation will be charged, if I pay extra amount of Rs. 389. Considering this, I availed this offer but even then Rs. 560 was deducted.
I paid Rs. 4449.44 during the booking, with Rs. 389 for additional service of zero cancellation. Refund amount recieved is Rs. 3885 with deduction of Rs. 560. If you include both, then I am in loss of Rs. 949 at the end, which is not at all acceptable. Paying for some additional benefits and not getting that in return is clear forgery and fraud case.
Secondly, while speaking with customer care service, none of the senior members were available. I precisely asked executive to make me speak with Team Leader or Manager or Senior Executive but I was told that everyone of them are in meeting room. There is none to transfer the call.
These kind of service and fraudulent case are not expected from MakeMyTrip. If you see my track record, I am very regular and premier customer of MakeMyTrip. Despite that no solution were provided and I ended up in loss of Rs. 960.
Please do something on this concern soon or else I will go to Consumer Forum.
Thanks for your understanding. Looking forward for some quick response.

Abinash Bharti
Mobile: [protected]
Email: [protected]@gmail.com

I, booked a hotel in Pune on 05 May 2022, (for check-in 07 May 2022- checkout 10 May 2022), booking ID:- NH[protected]. I even paid the whole amount and received the booking confirmation email. As a precaution I tried contacting the said hotel to cross check with them and to my surprise the hotel doesn't have any booking with the said booking ID, tried to find using the PNR number( [protected] ) but still couldn't find my name in their system. Then called MMT customer care, the staff said that my query would be forwarded and I'll be getting a call back in 10-45 min, but even after more than 1hr and half didn't receive any callback. Again I called and the person replied saying that some S. Roy has been assigned my case and she'll be calling me in 15 mins, but still no response, I had recorded this 2nd call. Waited for an hour and then called again (Pankaj) and this guy replied saying that I'll get a call in 1-2 hour's, saying that max time is 2 hours for the call backs, now its 1 hour and half from my last calll and 4 hours from my 1st call and I'm here waiting for a call back. Don't know whether to I should book another hotel or not. Never expected such a pathetic customer response from MMT.

Hi, As per Air India airline the cancellation fees is Rs 3500 + GST whereas Makemytrip charged us 7600 + GST for the cancellation which is not the appropriate.
Date of Incident: 2nd May 22
Booking Id: NF79RX0FOKFTURU74932

I want the correct cancellation charges to be applied and rest should be refunded as per policy.
Attached is the refund/ Cancellation invoice from Makemytrip

Booking ID#NU[protected]Reference PNR#47P4HTJ2
Gudalur (ooty)HyderabadSun, 13 Mar 2022| Departure 08:15 PM

Refund Status

We have received your request . Our team will get in touch with you in 3-7 days.

It is about 50 Days...There is no response, MAKEMYTRIP practicing for Cheating its customers.

I booked a hotel shree govindam in ajmer from 5th may to 6th may 2022 and paid also for the same. I tried calling hotel for the late check in but there was no any connection. Then i reached at the location at 11 o clock in the night i did not find any hotel by that name. I asked nearby people they told that hotel is converted to a resort from so long and not taking any booking from many years. I got too troubled in the night. I tried MakeMyTrip customer no but they did not take my call so i felt helpless . I had to wander for another hotel at that time in the night but i couldn't find nice and nearby hotels. I got this much inconvenience because of this. Why its not fully updated about the hotel about the hotels. Later also many times i called customer support of the make my trip but they did not find any solution for that. I will never book hotel from this plateform. I want compensation fir everything.

I had booked my train ticket through Make My Trip platform from CSMT to SEG railway station. On 16/04/2022 my train got cancelled by IRCTC. Refund of booking is sent by IRCTC on 17/04/2022 and they are asking to collect it from agent but I have not received any refund from make my trip till today[protected]. 20 days are passed. I have also tried to get help from customer care from the app but they are not responding to any request. Please help me to get my refund back.

Booking id:- NR[protected].

Thank you in advance

I got another call from some fraud number [protected] and he asked my bank details and said my 20000 can't be given back

I paid full amount for my booking and it was confirmed. Owner called me and told he never confirmed and never received any amount.
I had some priority guests who were dependent on me ..I called them multiple times but everytime my case was in progress.
MakeMyTrip must compensate for the inconveniences caused and efforts of calling them so many for a basic requirement.
I don't have a booking and even my guests are not aware of it.

On29 April bus ticket zing bus/make my trip booking from nasik to Mumbai was done and paid fully to make my trip.
MMT- ref-PNR57Q3XZ27. booking Id-NU[protected].
Zingbus cancelled the bus at schedule dept.
Cancellation request was submitted to make my trip on 20 April 2022.
Till date as of 5 may2022 the refund us not processed.
Make my trip phone numbers are not reachable and e mail I'd not valid.
Make my trip is looting customers in India. They are agents with operators who assist them to suck money.
Fake online APP.
WILL seek consumer court advice.

I booked ticket on 30 april with booking I'd NR[protected] now after failed booking i have not received my refund payment. As on 5th May get it processed soon

MMT Resolving the complaint without resolving the issue actually

Complaint # with MMT

Dipti Sharma
Apr 7, 2022, 1:45 PM
to me

Dear mam,
Greetings from Make My Trips

[protected] Reference No

mam, I i'll call you back within half hour after connecting with airline

Regards,
Dipti Sharma
MakeMyTrip

Dipti Sharma
Apr 7, 2022, 2:58 PM
to me

Dear mam,

Greetings from Make My Trips

Mam, as per telephonic conversation mam, the cancelation is done with full refund except the conv fee, the refund request is generated
as well, once will get refund from airline mam, we'll initiate the refund to same payment mode

Regards,
Dipti Sharma
MakeMyTrip

Vani Pushadapu
Apr 29, 2022, 8:50 PM (6 days ago)
to servicesupport

Hi Team,

Any update on this refund status, Please share the update, its been close to a month, please do the needful

Regards,
Vani P

MakeMyTrip Support
Apr 29, 2022, 8:55 PM (6 days ago)
Dear Customer, Thank you for reaching out to us. We have received your query and it is currently being worked upon. We will share an update with you as soon as

Vani Pushadapu
May 2, 2022, 10:35 AM (3 days ago)
to MakeMyTrip

Please share the update, didn't hear back from you as you told will update with date confirmation for refund credit to my account, and email confirmation on refund date/ still more waiting days...

Regards
Vani Pushadapu

On Fri, Apr 29, 2022, 8:55 PM MakeMyTrip Support wrote:

Dear Customer,
Thank you for reaching out to us. We have received your query and it is currently being worked upon. We will share an update with you as soon as possible.
You can also visit the My Trips page on our app or website and know the status of your query.

Team MakeMyTrip

Vani Pushadapu
6:12 PM (27 minutes ago)
to MakeMyTrip

Please share the update, didn't hear back from you as you told will update with date confirmation for refund credit to my account, and email confirmation on refund date/ still more waiting days...

Regards,
Vani P

On 6th Apr2022 Flight booked from Makemytrip for AirIndia was cancelled and given tickets for 7th Apr 2022 which is also cancelled again by wasting the Airport back & forth charges of 5000+, Finally Airindia cancelled the flight on 7th Apr 2022, we requested for Refund amount was initiated will process in 21 days they mentioned, but till now did not receive money and makemytrip is not responding on this refund as Airlines told they refund to only to Makemytrip.

Please do help in refunding my amount which is overdue

I had booked a return flight from Barcelona to Kolkata on the 21st of March, 2022. Booking ID: NN238XRT3H40D1J89195. The itinerary was as follows:

Onward:
Barcelona to Istanbul - TK 1856
April 11, 2022, 5:55 PM - 10:30 PM

Istanbul to Dhaka - TK 722
April 12, 1:20 AM - 12:00 PM

Dhaka to Kolkata - BG 395
April 12, 7:10 PM - 7:45 PM

Return:

Kolkata to Dhaka - BG 392
April 23, 11:50 AM - 1:15 PM

Dhaka to Istanbul - TK 723
April 23, 11:00 PM - April 24, 4:25 AM

Istanbul to Barcelona - TK 1853
April 24, 7:40 AM - 10:20 AM

The total price of the flight was ₹75, 419.00.

Now, on 25th of March. 2022. I got an update stating that my flight was impacted due to operational reasons and that the MMT team will “get in touch with me” regarding the same. However no contact was made.

On 30th of March, 2022, I got another update stating that my fight Dhaka-Kolkata will depart later. From having an 8 hours layover to 15 hours now. I am sharing the message below, as it came to me, since I cannot attach a lot of documents to this greivance.

Dear ASHRAF,

This is an important update regarding your upcoming Dhaka - Kolkata flight with MakeMyTrip Booking ID NN238XRT3H40D1J89195. Your flight is now departing later at 10:15 on[protected].

Previous Flight Details: Dhaka - Kolkata | BG-395 | 19:10 |[protected]
New Flight Details: Dhaka - Kolkata | BG-391| 10:15 |[protected]

If the new flight timings are unsuitable for your travel plans, you can file a refund claim by visiting the My Trips section on the MakeMyTrip app here: https://applinks.makemytrip.com/TGbo3ICNGob.

We thank you for your patience and understanding.
Team MakeMyTrip

On the 7th of April, 2022, the Dhaka to Kolkata part of my flight was completely removed from the Itinerary. The flight from Dhaka to Kolkata was cancelled by the airline. Hence, I requested for a refund. After waiting for a month, I received an email stating that the refund was denied. I was well within my rights and it was not even my fault.

It must be noted that my trip to India was o[censored]tmost importance and because of this, I missed the first death anniversary of my mother. I am not lying in this regard and concrete proof can be and will be provided if required. I suffered tremendous emotional and financial loss, not to forget the harassment from not being able to contact the MMT representatives of any other the airlines involved.

I am attaching my ticket stating the detailed itinerary, the itinerary on the website on 7th of April as well as the communication from MakeMyTrip which also has no mention of the part of flight from Dhaka to Kolkata.

I am at the mercy of the consumer forum to get my refund as well as additional losses which can not be quantified by any measure. This kind of scam should stop and the agency and all airlines involved should take responsibility.

I registered a complaint against MakeMyTrip earlier as well regarding ticket cancellation refund issue
As i am supposed to get 514/-
Then I got a mail from make my trip saying "Your complaint has been forwarded to MakeMyTrip India Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on ConsumerComplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team
We are here to help"

ID - 3181760

Then next day on i again got a mail saying "Dear Consumer,

We are really sorry for the inconvenience being caused to you. Kindly share your contact details with us. So our executive reached you shortly.

Regards,
Team Support"
So I mailed them my contact number
Then next day I got a call from company regarding refund issue
I talked to an agent and he said you will get your refund very soon and he guided me step by step to get my refund,
At first he asked if I am an sbi account holder ? I said yes
Then he said that go to yono cash then go to atm and then enter amount of 20000 and enter transaction number I will get from sbi
Then 20000 got transferred to their account
Then I asked him how and why my money got debited from my account
He said you will get entire amount with refund shortly
And from then onwards I tried calling them but nobody answers that number
It says switched off all the time
I am cheated by make my trip again.
All this happened on 1st may 2022
From then on wards in am in tremendous stress
Please I need my 20000 back
Also o didn't got any refund
This is the number I got a call from- [protected]

I registered a complaint against MakeMyTrip earlier as well regarding ticket cancellation refund issue
As i am supposed to get 514/-
Then I got a mail from make my trip saying "Your complaint has been forwarded to MakeMyTrip India Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on ConsumerComplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team
We are here to help"

ID - 3181760

Then next day on i again got a mail saying "Dear Consumer,

We are really sorry for the inconvenience being caused to you. Kindly share your contact details with us. So our executive reached you shortly.

Regards,
Team Support"
So I mailed them my contact number
Then next day I got a call from company regarding refund issue
I talked to an agent and he said you will get your refund very soon and he guided me step by step to get my refund,
At first he asked if I am an sbi account holder ? I said yes
Then he said that go to yono cash then go to atm and then enter amount of 20000 and enter transaction number I will get from sbi
Then 20000 got transferred to their account
Then I asked him how and why my money got debited from my account
He said you will get entire amount with refund shortly
And from then onwards I tried calling them but nobody answers that number
I says switched off all the time
I am cheated by make my trip again.
All this happened on 1st may 2022
From then on wards in am in tremendous stress
Please I need my 20000 back

My train booking on 27th april was not completed and mmt sent a refund with RRN no. I havent received my amount 2335 till now ..and neither I am able to contact customer care . Pls help me out

There was a flight ticket booked on StarAir flight through MakeMyTrip for me and my wife on 10 dec 2021 (Booking id: NF2S61C7LDJPMXNQ2880, PNR: DKD38N)out of which I cancelled only 01 passenger i.e. for my wife. On the day of travelling, I came to know that the whole ticket is cancelled i.e for both o[censored]s because of some server issue between MakeMyTrip and StarAir. I called MakeMyTrip customer care and narrated the issue to them to which their customer care executive told me to book a new ticket as the existing one has some issues and it will take long to resolve the issue. I took his confirmation by mail to book the new ticket as the new ticket cost me Rs.8944(Booking id: NF2OUXLM60VFTUCD2974, PNR: NX5XLK). The executive assured me that this amount will be refunded as I have to book this ticket due to MakeMyTrip.
For the last 6 months I am trying to get a refund but every time I call their customer care, they gave vague answers and literally no progress has been made in this direction.