MakeMyTrip India Complaints & Reviews

On 6th Apr2022 Flight booked from Makemytrip for AirIndia was cancelled and given tickets for 7th Apr 2022 which is also cancelled again by wasting the Airport back & forth charges of 5000+, Finally Airindia cancelled the flight on 7th Apr 2022, we requested for Refund amount was initiated will process in 21 days they mentioned, but till now did not receive money and makemytrip is not responding on this refund as Airlines told they refund to only to Makemytrip.

Please do help in refunding my amount which is overdue

I had booked a return flight from Barcelona to Kolkata on the 21st of March, 2022. Booking ID: NN238XRT3H40D1J89195. The itinerary was as follows:

Onward:
Barcelona to Istanbul - TK 1856
April 11, 2022, 5:55 PM - 10:30 PM

Istanbul to Dhaka - TK 722
April 12, 1:20 AM - 12:00 PM

Dhaka to Kolkata - BG 395
April 12, 7:10 PM - 7:45 PM

Return:

Kolkata to Dhaka - BG 392
April 23, 11:50 AM - 1:15 PM

Dhaka to Istanbul - TK 723
April 23, 11:00 PM - April 24, 4:25 AM

Istanbul to Barcelona - TK 1853
April 24, 7:40 AM - 10:20 AM

The total price of the flight was ₹75, 419.00.

Now, on 25th of March. 2022. I got an update stating that my flight was impacted due to operational reasons and that the MMT team will “get in touch with me” regarding the same. However no contact was made.

On 30th of March, 2022, I got another update stating that my fight Dhaka-Kolkata will depart later. From having an 8 hours layover to 15 hours now. I am sharing the message below, as it came to me, since I cannot attach a lot of documents to this greivance.

Dear ASHRAF,

This is an important update regarding your upcoming Dhaka - Kolkata flight with MakeMyTrip Booking ID NN238XRT3H40D1J89195. Your flight is now departing later at 10:15 on[protected].

Previous Flight Details: Dhaka - Kolkata | BG-395 | 19:10 |[protected]
New Flight Details: Dhaka - Kolkata | BG-391| 10:15 |[protected]

If the new flight timings are unsuitable for your travel plans, you can file a refund claim by visiting the My Trips section on the MakeMyTrip app here: https://applinks.makemytrip.com/TGbo3ICNGob.

We thank you for your patience and understanding.
Team MakeMyTrip

On the 7th of April, 2022, the Dhaka to Kolkata part of my flight was completely removed from the Itinerary. The flight from Dhaka to Kolkata was cancelled by the airline. Hence, I requested for a refund. After waiting for a month, I received an email stating that the refund was denied. I was well within my rights and it was not even my fault.

It must be noted that my trip to India was o[censored]tmost importance and because of this, I missed the first death anniversary of my mother. I am not lying in this regard and concrete proof can be and will be provided if required. I suffered tremendous emotional and financial loss, not to forget the harassment from not being able to contact the MMT representatives of any other the airlines involved.

I am attaching my ticket stating the detailed itinerary, the itinerary on the website on 7th of April as well as the communication from MakeMyTrip which also has no mention of the part of flight from Dhaka to Kolkata.

I am at the mercy of the consumer forum to get my refund as well as additional losses which can not be quantified by any measure. This kind of scam should stop and the agency and all airlines involved should take responsibility.

I registered a complaint against MakeMyTrip earlier as well regarding ticket cancellation refund issue
As i am supposed to get 514/-
Then I got a mail from make my trip saying "Your complaint has been forwarded to MakeMyTrip India Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on ConsumerComplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team
We are here to help"

ID - 3181760

Then next day on i again got a mail saying "Dear Consumer,

We are really sorry for the inconvenience being caused to you. Kindly share your contact details with us. So our executive reached you shortly.

Regards,
Team Support"
So I mailed them my contact number
Then next day I got a call from company regarding refund issue
I talked to an agent and he said you will get your refund very soon and he guided me step by step to get my refund,
At first he asked if I am an sbi account holder ? I said yes
Then he said that go to yono cash then go to atm and then enter amount of 20000 and enter transaction number I will get from sbi
Then 20000 got transferred to their account
Then I asked him how and why my money got debited from my account
He said you will get entire amount with refund shortly
And from then onwards I tried calling them but nobody answers that number
It says switched off all the time
I am cheated by make my trip again.
All this happened on 1st may 2022
From then on wards in am in tremendous stress
Please I need my 20000 back
Also o didn't got any refund
This is the number I got a call from- [protected]

I registered a complaint against MakeMyTrip earlier as well regarding ticket cancellation refund issue
As i am supposed to get 514/-
Then I got a mail from make my trip saying "Your complaint has been forwarded to MakeMyTrip India Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on ConsumerComplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team
We are here to help"

ID - 3181760

Then next day on i again got a mail saying "Dear Consumer,

We are really sorry for the inconvenience being caused to you. Kindly share your contact details with us. So our executive reached you shortly.

Regards,
Team Support"
So I mailed them my contact number
Then next day I got a call from company regarding refund issue
I talked to an agent and he said you will get your refund very soon and he guided me step by step to get my refund,
At first he asked if I am an sbi account holder ? I said yes
Then he said that go to yono cash then go to atm and then enter amount of 20000 and enter transaction number I will get from sbi
Then 20000 got transferred to their account
Then I asked him how and why my money got debited from my account
He said you will get entire amount with refund shortly
And from then onwards I tried calling them but nobody answers that number
I says switched off all the time
I am cheated by make my trip again.
All this happened on 1st may 2022
From then on wards in am in tremendous stress
Please I need my 20000 back

My train booking on 27th april was not completed and mmt sent a refund with RRN no. I havent received my amount 2335 till now ..and neither I am able to contact customer care . Pls help me out

There was a flight ticket booked on StarAir flight through MakeMyTrip for me and my wife on 10 dec 2021 (Booking id: NF2S61C7LDJPMXNQ2880, PNR: DKD38N)out of which I cancelled only 01 passenger i.e. for my wife. On the day of travelling, I came to know that the whole ticket is cancelled i.e for both o[censored]s because of some server issue between MakeMyTrip and StarAir. I called MakeMyTrip customer care and narrated the issue to them to which their customer care executive told me to book a new ticket as the existing one has some issues and it will take long to resolve the issue. I took his confirmation by mail to book the new ticket as the new ticket cost me Rs.8944(Booking id: NF2OUXLM60VFTUCD2974, PNR: NX5XLK). The executive assured me that this amount will be refunded as I have to book this ticket due to MakeMyTrip.
For the last 6 months I am trying to get a refund but every time I call their customer care, they gave vague answers and literally no progress has been made in this direction.

MakeMyTrip STOLE MY 1.5 LAC+ MONEY, neither refunding nor providing a voucher..
I am very disheartened by MakeMyTrip. It is a huge loss for me and my family, and I am in very much pain. After following up multiple times to MakeMyTrip I am not getting any Positive response . I tried multiple platforms like facebook, LinkedIn but did not get any help :( At last I am writing here in order to get justice.
We took a holiday package of 1.5 lac which was postponed 2 times because of covid from their side so we got reschedule option. The third time when I was about to travel, I fall sick badly and was not supposed to travel as per the doctor’s recommendation. MakeMyTrip Relationship officer (Manju raga) confirmed that money would be refunded under medical conditions if I provide a medical certificate, I did the same, then my RO just denied everything that she said. NOW she said only 36 k will be refunded out of 1.5 lac. What kind of policy is this????????? I asked her to provide me her Manager’s number she is denying it..
NOW SHE IS NOT PICKING UP MY CALLS NOR SUPPORT TEAM IS PROVIDING ANY SOLUTION, EVERY TIME CLOSING THE TICKET IF I RAISE ANY COMPLAIN OVER THE WEBSITE.
MakeMyTrip SUPPORT TEAM AND RELATIONSHIP OFFICERS ARE OF NO USE!!! NOBODY LISTENS TO CONCERNS.
I Requested MakeMyTrip TO RETURN MY MONEY BACK OR PROVIDE ME VOUCHERS SO THAT I CAN RE-BOOK THAT PACKAGE. But i did not get any help from them. At last I am knocking consumer forum door pls help me in this.
My Booking ID-NL[protected]

Date of Incident[protected]
MakeMyTrip customer care - [protected]
Mobile No thrh which ticket was booked - [protected]
Email ID used for ticket booking - vandana.[protected]@gmail.com

Refund amount of Rs.4232/- against round trip flight was cancelled for Hyderabad to Patna (PNR No. ZSI7JK) on 15.04.2022 has not been credited to my bank account. The Airline has already cancelled the ticket and sent the payment to MakeMyTrip via reference ID - Indigo Airline Cancelled Ref ID:[protected]

Later I tried reaching MMT customer care and it is asking last 4 digit booking reference id of MakeMyTrip which is 7176 of full Booking ID # NF1VH6ZW3UAS5RJH7176. Unable to reach the call center agent of MMT since call center number does not have option to let connect with MMT agent.

MakeMyTrip is not showing any transaction for Airline PNR - ZSI7JK. This is very sad to see the service from MMT.

Address of the MMT office and Airlines cancellation details are attached for reference.

Appreciate your help to get the refund amount of Rs.4232/-.

This is regarding request id[protected] for hotel booking id NH[protected] at hotel Park Royal Inn by Lawrence Mussoorie. Have paid amount of Rs 18522 completely for this booking. When we reached to the hotel we didn't got what was promised as per images on MMT website. There was very bad foul smell of ciggerate in the room. There was no bathroom in the room. Only toilet was there. We were having two babies less than age of 1 with us.
Rooms were not at all in a state where anyone can live and moreover we were having small babies who can get infected in this pathetic conditions.
We called immediately to make my trip support team. And we spent almost 2-3 hours with Mmt representatives on calls with our small babies in chilled cold environment without room.
Than MMT representative informed over email that they will resolve the issue in 24 hours. We didn't checked in to those rooms due these circumstance.
Now after 24 hours got a call from MMT representative which is saying this booking is non refundable and hotel refused for this. We told MMT we paid to MMT please come for physical verification she refused and simply disconnected the call.
Surprisingly the request is not visible to me on MMT app now.(screenshot attached)
I have bought something from MMT by looking images on your MMT website, who is responsible? Amount is of Rs. 18522 which is not a small amount and you are completely refused for refund.

Despite repeated calls no response is available from the other end of MakeMyTrip customer care line. It’s doing nothing but persistently putting on hold. And as for e-mail all one gets is an automated reply. Given this situation MakeMyTrip is leaving customers in nothing but a limbo regarding genuine requirements/concerns, not expected of this organization.

Refund related to subject booking (Booking ID : AN75C4F08XSZOSQU1050) which was canceled on 24th April is yet to be reflected in either e-wallet or credit card. Please expedite and confirm credit at the earliest. I am not looking for an automated response, but a genuine reply addressing the matter

I'm have book 1 train ticket PNR [protected] and MakeMyTrip transaction number is NR[protected] NDLS to AUBR journey date 20/04/2022 from MakeMyTrip mobile application but due to my plan change I'm cancelled the train ticket on 17/04/2022. IRCTC already refunded ticket amount rupees 1050 on 18/04/2022 to Make My Trip India Private Limited wide bank reference number [protected]. But MakeMyTrip not refund my amount

Dear team,

I'm reaching out to you as I have not received the refund for a cancelled flight despite multiple requests.
Your customer service assured me while cancelling the ticket that the money will be sent to the card that was used for the purchase.

However, the money has been sent to an online wallet. I cannot access this wallet as I live in Europe and your website is not allowed to operate in Europe due to non-compliance with European GDPR rules.

Please find details below:

Cancelled on: 5 April 2022
Booking id: NF23OF73DJJCF98M8743

Please transfer the amount from the wallet to the credit card that was used during the purchase. It is an Indian card so you should not have any issues.
I have called the customer care multiple times but your staff has been very unhelpful and unprofessional.
The Hyderabad customer center told me to "call back after 12 PM" even though your customer care is advertised as 24/7.

My booking ID# NU[protected] date[protected], the bus was cancelled by operator, so i made a claim on[protected], still I did not get refund.

I have booked a ticket with paying extra cancellation charge on MakeMyTrip. Then due some personal i have cancelled my ticket and choose the option to get my money directly in my bank. After 3 days they have ticked option saying that they have processed my refund to phonepe . But It didn't reflect on my account.please help me to get my refund back

I never seen this kind of worst customer service in my life. Looting money from the customer. Showing the fake images of low class hotels with high amount and cheating the customer's. Very worst service.

With out stay in hotel, my parents facing so many issues on that day, so many calls to customer service. Finally no solution.

Very worst customer services, never recommend to any of my known persons.

0 rating.

Thanks,
Muruganandam.R

1. 2nd day of our stay at Pine Palace Resort, Gulmarg is not a 3 Start Hotel whereas it has been claimed by MMT as 3 start
2. 3rd day of our stay at Riviera by Mount view Pahalgam is not a 3 Start Hotel whereas it has been claimed by MMT as 3 start -No basic amenities in the room like wardrobe and so on are not available
3.Field personal Mr. George did not try to resolve our request and he was all the time non committal
4.This has happened even after paying the entire money in advance

I made one booking by using make my trip platform and paid through UPI, my money has been deducted but booking has not been successful. than i paid though different payment mode and launch complaint for refund. after sending several reminder they responded that we don't have your account detail please provide. i shared my bank detail two months back and continuously writing them they closed my ticket and now nobody is responding to my email. i have search entire website and application there is no option to launch the complaint or if we tried though mobile there is no response at all. very bed experience.

I tried to delete it by looking into the account but couldn't find an option to delete in web or app. This is very disappointing so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

Through Makemytrip, I have reserved rooms for three people (myself, my wife, and my 12-year-old daughter) in OYO 42688 Adora Hotel Fathima Palace for a one-night stay (check in 29th April 2022 and check out 30th April 2022). The reservation was made on April 29th. Makemytrip assigned two rooms (Classic with twin Beds) and collected Rs. 946 using netbanking. Through Whatsapp, Makemytrip shared the hotel's phone number, [protected].

I booked the accommodation with the intention of resting in between drives while driving from Kasaragod to Trivandrum with my family.

Since I left Kasaragod at 4 p.m., I expected to arrive at the hotel around 10.30 p.m., so I attempted to contact the hotel using the provided phone number. The phone was only picked once and not thoroughly answered. After then, I tried calling the same number several times without getting a response.

On the 29th of April 2022, I arrived at the hotel around 11.30 p.m. The receptionist demanded the Booking ID. When I presented the reception ID, he checked in his tab and informed me that they had not received the booking and that he would not be able to designate a room to that booking.
He further stated that makemytrip is currently defrauding clients, and that they are not affiliated with makemytrip and are solely affiliated with OYO. And he was adamant about not making room for that booking.

Since, I was with my wife and daughter, and I didn't have any other choice at that late hour. So, I asked the receptionist if there was any other choice and told him, "We are there to relax till 5 a.m." He explained that the entire hotel was booked by a wedding party, and one room was reserved for their photographers, who would only be in the room in the morning, and that if you could evacuate by 8 p.m., I could accommodate you for Rs. 1500/-. But when I refused to give him Rs. 1500, he demanded Rs. 1300. Finally, I told that I could offer you Rs. 1000/- and that if everything was fine, I could stay there.

He agreed and requested my identification card. I handed over my ID(aadhaar) card, and he xeroxed it and asked me to write the names of the other two guests on it. On that xerox, I scribbled the names and signed it.

I attempted to contact MakeMyTrip's customer service department. However, speaking with a customer service representative is not an option.

Meanwhile, I told the receptionist to inform the matter to Makemytrip that I hadn't received the booking, so that I could get a refund, and he agreed.

Makemytrip is now sending email and whatsapp messages to provide feedback on the hotel stay.
Who is attempting to defraud us? Makemytrip or the front desk of the hotel?
Because the hotel staff declined to designate a room for the internet booking, I would need a refund.

Is Makemytrip making a joke of their customers? I've been using Makemytrip for a long time and this is the first time I've had an issue like this.

I didn't inquire the reception boy's name because I was too fatigued. Everything is captured on the CC camera (11.30 – 11.50 pm).

Please handle the problem on Makemytrip's end, and acknowledge the same, and refund the booking amount.

Thanking you.

Yours Sincerely,

Anver. S. R

MMT Thanks for making my ANDAMAN JOURNEY A HORRIFIED NIGHT MARE this is for you LOVE YOU GUYS

Asking Mr Abneesh to give me a call back but he hardly cares requested my seller to ask him to resolve my issue but MMT …he is aware its h is fault and he don’t have answers.
In further part of my mail if I type MMT as mmt please don’t mind they don’t deserve to be respected

BOOKING ID-NL[protected] and NL[protected]ON

SELLER -Vaishali Hemani [protected] I am thankful to her as at least she was picking up my calls but she could resolve a issue, except her no one ever picked my calls

I explain my journey from day 1

We were 10 members-in which my mother is quiet old and she cant lift her legs too high and her weight is also on the higher side, 2 kids, 1 infant

I requested few things before finalizing the booking that I am a bit choosy in food and I only ear potato so they confirmed me though WhatsApp that it has already been discussed and would be taken care of.

Sorry forgot to mention I had issue in check-in too I tried to check in but MMT did a bulk booking so It couldn’t be done online some error was there and I even tried on machines but it was showing contact customer care, I called customer care to help me out I w as asked for my full name mob no and registered email id-i shared and it didn’t match (id mob and email id belonged to some mmt employ they didn’t even had idea who) so I took my seller on conference call but even she was not able to convince them she again forwarded mail for the same but no response from MMT. We went to airport had and argument and they said MMT would have helped us and Its bulk booking so they can’t make any changes. My family was scattered in the complete flight

But its ok as we were promised that this won’t happen in returning flights MMT ticketing team will take care of that but again they failed to fulfill my promise in return tickets too.
They started to blame me in returning lol (i will share the complete chat if required) Promise was made by a guy named Rohit Kumar [protected] for the check-in price that they will return it but the thing is it’s not about the money

All the issues I have mention above and below would have been avoided but just because worthless higher authorities sitting in AC cabin didn’t bothered to help me out

Make My Trip (MMT) to be true it seemed like a horrible dream.
As there was no direct flight from Lucknow to port blare so me and my family requested them to book they booked a flight from Lucknow to Delhi – Delhi to Kolkata and Kolkata to port blare
Flight details -
Day 1 Mon, 11 Apr 202
2Day Wise Details
Layover in CCU, Kolkata 30 m
Flight from New Delhi to Port Blair 4 h 45 m
Flight from New Delhi to Kolkata 2 h 5 m
Flight from Kolkata to Port Blair 2 h 10 m
Temperature was around 40 Degree as per the airlines then struggle started

Problem no 1
We were promised that when we reach there as luggage is there so we would get 2 muv or suv we were shocked that they sent a traveler standing in the in which even ac was not functional I called Vaishali Hemani shared pics of the traveler (attached in mail as well as I will share screenshot of the chat )and explained everything according to her she forwarded the m ail to seniors and I was promised it wont happen again. We somehow lifted my mom as traveler was quiet high for her and made her sit thinking that problem would be resolved

Reached hotel we got fresh up and we had some snacks got ready to go out but local MMT vendor couldn’t arrange cars so we need to use the non ac traveler again we managed.
MMT vendor asked us to contact MMT but there was no response Vaishali Hemant kept waiting for response but there internal process was too slow we even missed laser show in that no coordination between vendor and MMT

Ross Island Entry with Hotel Transfers

As soon as we reached we were informed that we need to pay entry ticket as it has not been pain by mmt more over there was no one from mmt to help us out . So again I called my seller she forwarded the mail and ask me to wait after waiting and my seller got no response from mmt I texted her that its fine I am paying it as I didn’t wanted to waste my whole day.(I can share WhatsApp screenshots)

So the question – is this how MMT plans a trip?
They promise to provide car they failed on the first day they promised again for car and failed twice, later on they forgot to pay the entry ticket?

If any higher authorities reading this if I was at your place, I would really be ashamed of it


One more issue
We got an call that cars will be there at hotel sharp 9:30 and they gona remain with us like its usual in every trip drop us back to hotel in the evening, we said its ok will be ready .
when I went out to check the cars at 9:50 they were already gone and It took them 30+ mins to pick us .
I again called my seller asked what’s the issue she said give me 10 mins she figure it out I took her on conference call and we both were informed that car won’t be available for whole day .we need to carry our luggage as car is going to drop and leave even my seller was not aware of that she also felt its going to be there for us.

We reached Havllock it was nice hotel silver sand and resort food everything was fine from there according to our itinerary we had to go to Neil island where she shell was booked. That hotel is pathetic and they served rotten potato I asked them to change and I w as offered 2 options I can cancel the order or they fry them a bit more ? does frying potato more turn rotten to normal I don’t know cooking maybe it works. So I didn’t had anything in dinner as well as breakfast as they didn’t had potato . My seller took written confirmation from every hotel that they going to provide me potato.

After that we need to take ferry speed boat to go other island so we were already 10 members and only 10 members can sit in a ferry but one was infant so I was informed that 9 people can not go so I told them I don’t mind they can fir anyone on my boat I am ok with it.

But MMT and boat association denied that we don’t have one person? So is it my fault ? they divided my family into 2 parts kids and my mother on one and remaing on other. My mother slipped from boat and hurted herself we kept on requesting that please let her on our boat as so called RULE OF 10 PEOPLE IN A BOAT was being followed they denied but later on they send only 6 people on my boat now where is that rule? U can send 6 people on one boat having capacity of 10 but u cant send 9 people together funny . my mother could even walk properly after that but who cares she is my mom not yours.

Chidiya Tapu, Museum and laser show was missed because of the person who made the itinerary
Our Macruze reached back to Port Blare at 4:50pm and it takes around 15 m ins to come out and Museum Closes at 5pm, chidiya tapu we need to visit in the morning
So are MMT employs so dumb ? its not a car or bike which gets late when Macruze ship reach at 4:50 pm how can we visit chidiya tapu in the morning?

Summary
1-MMT never care fore there customers once they get the full payment
2-If they offer Muv or Suv never trust them they can send u even cycle
3-MMT is full of fake promises- they will tell u that they will resolve ths issue in 5 mins but later on just sorry
4-Safety my mother would have broken her legs or something more serious could have happened but who cares
5-Please make your itinerary otherwise its definite customer is going to miss the places he thought of vising like in my case there were 3 places

Email [protected]@gmail.com
contact no [protected]