[Resolved] MakeMyTrip India — Booking Id NH[protected]

Naveen smartha

from Jabalpur, Madhya Pradesh

Address:	Mysore, Karnataka, 570023
Website:	www.makemytrip.com

I have booked hotel for delightinn ooty on 9 th sep due to karnataka bandh I postpon the date to 16 th sep again on same date tamilnadu was bandh due to unsecure n reason so was not able to travel in that dates so I want cancelled refund of the amount but make trip disagree for the same is that my mistake was declared bandh on those dates so I need refund of the amount I cannot travel any more on other dates they are not understanding my problem n hence forcing me to go for the same.

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Nov 7, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

MakeMyTrip India Customer Care's response Dear Naveen,

Greetings from MakeMyTrip!!
We regret the delay in response from our end. Understand the investigation is taking a bit longer than expected but rest assured we will close the matter at the earliest.
In future, should you require any other assistance, please visit https://support.makemytrip.com/customersupports.aspx?actiontype=COMPLAINTS .

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Oct 04, 2016

MakeMyTrip India Customer Care's response Dear Mr. Naveen,

Greetings from Makemytrip !!

We are sorry to read about the issue, In reference to our discussion please be informed that we will refund INR. 3290/- in the bank account.

We will be providing FTV for the amount of INR. 6580/- as discussed for the remaining amount’s compensation.

Please find the below FTV details and share your go ahead please so that we can go ahead and process the voucher.

GUIDELINES FOR REDEMPTION OF THE VOUCHER: Domestic Hotels Online :

• Voucher amount is 6580/- INR
• Customer can use only one voucher in single booking.
• The voucher shall be valid for 1 year from the date of acceptance of the offer.
• The voucher can be redeemed against any domestic hotel booking / domestic flight booking with MakeMyTrip (MMT).
• Please note the said voucher shall be valid on online booking only.
• Please note it cannot be clubbed with any other voucher or offer of MakeMyTrip for a single booking.
• The voucher cannot be exchanged for cash, and has to be redeemed against bookings.
• The voucher shall not be valid for partial redemption.
• MMT service charge, if any, is to be borne by the customer.
• The voucher can be used only once i.e. if booking gets cancelled then you cannot claim the voucher or voucher amount back.
• No claim arising from loss or misuse of voucher shall be maintainable against MMT.

Please feel free to contact us for any further queries.

Regards
Team-MakeMyTripCare.